Warranty troubleshooter

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Warranty Troubleshooter in Ottawa, ON we’re looking for?

Job Vacancy Disclosure

This job posting represents an existing vacancy.

Your future role

Performance Measurement

• Achievement of contractual availability (milestone) targets
• Characterization of K1S/K2/K3 issues on time
• Completeness and Quality of failure/event diagnosis/data recorded in Defect Management data base
• Availability of configuration update data
• Audit results (internal and external)
• Customer satisfaction of technical expertise
• Compliance with EHS rules and work-related processes 

Key accountabilities:

• Apply strictly all Alstom and local EHS rules
• Carry out Troubleshooting of Alstom products during Warranty period including investigation and repair
• Carry out Fleet check activities
• Register all required relevant failure/event data in Defect Management data base (RailSys Light, GSI, Maximo, etc.) including configuration data
• Support specific technical investigations by Engineering or internal or external Supplier
• Ensure good information flow within Warranty team (shift change) 
• Support helpdesk activities
• Implement Field Modifications (FM)
• Contribute to Return of Experience

Key Job Authorities and Dimensions:

• Autonomous Troubleshooting
• Filling of Defect Management data base
• Application of EHS rules
• Support and supervision of external supplier representatives

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Certified Technician or Undergraduate in technical area required (mechanical or electrical/electronics)
• Proficient with IT tools
• Several years of technical troubleshooting/investigation experience, (mechanical or electrical / electronic)
• Field Experience
• EHS knowledge and exposure
• Product knowledge
• Railway Safety/Product liability preferred
• Engineering knowledge preferred
• Experience in customer contact 
• Fluent in English

Must be able to work nights, weekends, Holidays and rotational shifts

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Work with new security standards for rail signalling
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning

Compensation

The expected compensation for this role is $27.88 per hour, plus benefits.

Use of Artificial Intelligence in Hiring

We do not use artificial intelligence in the recruiting process for this role

Interview Process & Candidate Communication

Candidates who participate in an interview for this role will be informed of the hiring decision within 45 days of their final interview date.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  

Accessibility & Equal Opportunity

We are an equal opportunity employer and are committed to providing accommodation throughout the recruitment process. We’re committed to creating an inclusive workplace for everyone.

If you require accommodation during the hiring process, please email us at "humanresources.accessibility@alstomgroup.com” while referring to the job requisition number, job title and location you applied to.