Modifications Warranty and Industrialization Manager

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Date: 18-Jun-2022

Location: bangkok, Thailand

Company: Alstom

Req ID:281442 


Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 


Key responsibilities: 


  • Propose finalize and lead modifications, warranty and industrial strategy
  • Develop a coherent and efficient make or buy analysis to improve the projects QCD
  • Prepare the CAPEX request & manage the investment program
  • Issue the modifications, warranty and industrial Management plan


Modifications, Warranty and Industrialization standards

  • Ensure mods, warranty and Industrialization is properly executed with respect to Alstom standards , methods and tools
  • Ensure that Production is properly executed
  • Ensure that requirements in terms of Safety, EHS, special processes, Q alerts, etc. are properly identified and applied within the industrial processes and documentations
  • Ensure data Industrialization for Maintenance Management System are aligned with industrial efficiency and performance operational requirements
  • Ensure the overall modifications program and warranty capacity is defined and managed
  • Ensure standards deployment plan and ensure homogeneous deployment throughout depots
  • Ensures that PI processes & instructions are implemented, communicated, used and supported in the project (internally & externally including customer). Formalized in Warranty/PI Management Plan
  • Manage the full Project Warranty Work Package during the defects liability period.
  • Manage Reliability Growth with customer and internally (Field Modifications, Fleet Checks…) to achieve the contractual Reliability target
  • Ensure 8D follow-up with Quality
  • Ensure data Industrialization for Maintenance Management System are aligned with industrial efficiency and performance operational requirements
  • Ensure standards deployment plan and ensure homogeneous deployment throughout depots
  • Drive Warranty Back-office function to support Warranty Customer Site team (repair loop, spares, consignment stock, FM preparation)
  • Participate in obsolescence management (if applicable)
  • Achieve closure and final sign-off of contractual Warranty obligations (on time)
  • Provide REX of the Warranty period to the organization
  • Initiation and implementation of Field Modification (approved by Design Authority)


Performance & Efficiency

  • Set up industrial targets and manage performance improvement & efficiency plans
  • Industrial KPI dashboard : ensure reporting, define & roll out the local action plan, ensure implementation on the field
  • Make sure to apply the right footprint & make or buy solution for the modifications and maintenance activities, based on Industrial recommendation
  • Ensure contribution to reliability growth and return of experience
  • Achievement of contractual reliability/Availability (milestone) targets
  • Achievement of end of general contractual warranty on time
  • Adherence to Warranty Budget
  • Containment and solution of K1S/K2/K3 issues on time
  • FQA Gate Review GO on time
  • Audit results (internal and external)
  • Customer satisfaction survey result


Continuous improvement

  • Lead all the modifications required on the assets during the contract duration
  • Lead Industrial  Excellence & Continuous improvement program in the depots
  • Train, deploy & animate on the site the CI and relative action plan follow up
  • Drive self-assessment & audits
  • Be active member in the Continuous Improvement and Return of experience networks



  • Set up, recruit, train and animate the Modifications, Warranty and industrial teams
  • Develop industrial population skills to fulfill project industrial requirements
  • Deliver the modifications and warranty QCD budget



  • Bachelor’s and/or master degree in engineering. Industrial, Electrical, Mechanical.


Relevant experience required:

  • 5 to 10 years’ experience in Modifications, Warranty management and/or industrialization management.
  • Experience in delivering complex railway projects or/and monorail projects
  • Experience in QHSE site based requirements
  • Strong Project Management and Leadership Skills
  • Good knowledge of industrialization tools and methods and techniques
  • Knowledge in Contract and Commercial Management
  • Excellent People Management Skills
  • Excellent communication skills


Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 

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