Troubleshooters Engineering (f/m/d)

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Date: 11-Nov-2022

Location: Zurich, CH

Company: Alstom

Req ID:201809 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.


Alstom Switzerland AG attaches great importance to diversity and gender balance. Our leadership team is composed of 45% female leaders. We specifically encourage female candidates to apply for this position.


Purpose of the job

Troubleshooting of Alstom products at customer site in order to ensure their availability


Key responsibilities

Key accountabilities:

  • Apply strictly all Alstom and local EHS rules
  • Carry out Troubleshooting of Alstom products during Warranty period as well as Pre-warranty, Commissioning, Validation and Certification period including investigation and repair
  • Carry out Fleet check activities
  • Register all required relevant failure/event data in Defect Management data base (RailSys Light, GSI, Maximo, …) incl. configuration data
  • Support specific technical investigations by Engineering or internal or external Supplier
  • Manage Troubleshooting team activities (if applicable)
  • Ensure good information flow within Troubleshooting and Customer Site Warranty team (shift change) (if applicable)
  • Support helpdesk activities (if required)
  • Implement Field Modifications (FM) (if required)
  • Contribute to Return of Experience (if required)


Key Job Authorities and Dimensions:

  • Autonomous Troubleshooting
  • Filling of Defect Management data base
  • Application of EHS rules
  • Support and supervision of external supplier representatives (if required)
  • Team management (if applicable)



  • Certified Technician or Undergraduate in technical area (mechanical or electrical/electronics) ***
  • Minimum IT knowledge
  • Internal EHS training
  • Graduate in technical area (mechanical or electrical/electronics) – desirable
  • English – desirable



  • Several years of technical troubleshooting/investigation experience, (mechanical or electrical / electronic)
  • Field Experience
  • EHS knowledge and exposure
  • Product knowledge
  • Team management (if applicable)


Competencies & Skills 

  • Troubleshooting (L4)
  • Environment, Health and Safety (EHS) (L3)
  • Train Movements (L3)
  • T&C Documentation, Execution (L3)
  • Products & Services Knowledge (L3)
  • Railway Safety and RAMS Basics (L2)
  • Fleet Management (L2)
  • Engineering Knowledge (L2)
  • Configuration & Change Management (L2)
  • Digital and Analytics Tools (L2)
  • T&C IT Tools, Tools and Equipment, Documentation (L2)
  • IS&T for non-IS&T (L2)
  • Installation and Construction Knowledge (if applicable) (L2)
  • General Railway Knowledge for Systems (if applicable) (L2)


Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose? 



Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.

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