Customer Service Officer

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Date: 8 Nov 2023

Location: Zurich, CH

Company: Alstom


Req ID:426922 


Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide.


We are currently looking to recruit a Customer Service Officer for our team located in Zurich, Switzerland.



  • Manage customer requests and orders according to their expectations

  • Prepare spare parts offers or pricelists to our customers

  • Sales Order Management

  • Ensure On Time Delivery towards our customers

  • Claim Management



  • 2-3 years experience as a Customer Service officer

  • Excellent German

  • Business proficient in English

  • Other languages will be a plus

  • Excellent knowledge in MS Excel

  • Excellent knowledge in SAP


Behavioural skills:

  • High customer and performance orientation

  • Sense of urgency and priority

  • Excellent team player



Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 


Job Segment: Supply Chain, Supply, SAP, ERP, Operations, Technology

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