In Service Support Technician - Team Lead

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Date: 21 May 2024

Location: Wulkuraka, AU

Company: Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.


Your future role


Take on a new challenge and apply your technical expertise in a new cutting-edge field. You’ll report to Senior Superintendent - Technical, and lead a close-knit team of technical professionals. You'll play a critical role in ensuring the smooth operation and optimal performance of our QNGR fleet at the Mayne Stabling Yard, Bowen Hills.

We’ll look to you for:


  • Leading the ISST team to provide technical advice to support the Driver and to minimize the in service impact of the fault.
  • Managing rostering and filling in shifts when required to ensure the RMC has continuous coverage.
  • Managing and coaching your team and providing training and support where required.
  • Building and maintaining strong working relationships with internal and external (Customer and Operator) Stakeholders.
  • Assist in the identification and production of vehicle modification programs to improve reliability and maintainability.
  • Monitor fleet performance using on-board diagnostics and remote monitoring systems and provide KPI’s as required on critical systems such as HVAC, Toilets, Doors etc.


All about you


We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: 

  • Excellent communication and stakeholder engagement skills.
  • The ability to solve complex problems in a fast paced environment.
  • The demonstrated ability to lead and manage a team.
  • An in-depth knowledge of the NGR fleet and sub-systems.
  • Significant experience in a technical role, maintaining and repairing the NGR fleet.
  • Relevant Trade and/or Engineering qualifications.


Things you’ll enjoy


Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

  • Play a critical role in supporting the safe operation of trains for QLD.
  • Have the opportunity to develop your career in global industry leader.
  • Receive 18 weeks paid parental leave.
  • Have access to a free corporate gym membership.
  • Receive free salary continuity insurance.
  • Be eligible for additional leave days.
  • Have free access to Alstom University (1000’s of courses and learning material).


You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!


Important to note


As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals. We are an equal opportunity employer and strongly encourage women, Aboriginal and Torres Strait Islander, people with disability and other minority groups to apply.

We recognise that embracing flexibility & inclusivity is the smarter way of working. Please speak with us about your individual needs or if any workplace adjustments are required. If you require any adjustments to the recruitment process please email:

For internal applicants, please ensure you confirm your eligibility to apply with your Supervisor and relevant Human Resources representative prior to submitting an application.

As part of the application process, you will be required to undergo pre-employment reference and medical checks, including drug and alcohol testing.

Job Segment: Technical Support, Manager, Technician, HVAC, Technology, Management, Operations

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