High Level Technician - Shift Lead

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Date: 28-May-2023

Location: Wimbledon, GB

Company: Alstom

JOB TITLE:              

Shift Lead High Level Technician


Wimbledon / South Western Railway Network


Shift work.


Up to 42 Hours per week.



Position Summary:


Reporting to the Production Manager, as part of a small technical team, you will be required to assist the Fleet

Operator to undertake / supervise mechanical & electrical maintenance, detailed fault finding and repair on the Class 701 fleet of Aventra platform trains. Successful applicants will be responsible for ensuring that any maintenance undertaken at the depot is completed in accordance with the company’s processes, procedures and comply with all safety regulations. This is Safety Critical environment and all tasks undertaken will need to ensure that the operator can achieve and maintain the reliability and availability targets set for the trains. The candidate will also assist the Operator when failures occur during service and resolve any issues on the network.

The Shift lead element of the role will require the candidate to lead and organise the day to day workload of the team inline with the daily service demands. The Shift Lead is also responsible for the PICOT procedure and is the point of contact for the Production team while on shift. The Shift Lead is also responsible for the quality and content of the handovers to the oncoming Shift ensuring that all information is passed across to keep continuity across shifts. The Shift Lead will be the focal point of the Morning meetings creating a single point of contact for information flow into and out of the shift.

The Shift Lead is the nominated TSSSA representative during night shift and weekends, all HSE issues are to be raised through the Shift Lead and dealt with in line with local policy. During Night Shifts and Weekend working the Shift Lead is the allocated Accident investigator and begins the process of evidence collection prior to the on-call manager attending site.

The candidate will need to provide high level technical support to the operator which will include:                                                      

  • Provide train systems engineering advice for the vehicle as a whole and for the key vehicle systems (such as TCMS - train control system, HVAC, propulsion, brakes, doors, on-train communications etc.)
  • Being a point of contact to Production and control room staff for in service fault resolution.
  • Optimisation of the maintenance on trains as per defined balanced examination schedules 
  • Helping customer with detailed fault finding and diagnostics 
  • Produce solutions that provide short term mitigation and long-term resolution
  • Monitoring of warranty issues and liaising with supplier technical teams
  • Attending to faulty trains in service, component replacements and modification work
  • Helping customer with root cause analysis using Bombardier FRACAS, 8D, PPS methodologies.
  • Ensuring correct replacement parts are sourced
  • Assisting operator in updating of maintenance instructions, overhaul instruction, processes & procedures to optimize maintenance and liaise with Bombardier Technical Publications and Central Engineering teams where required
  • Monitoring trains reliability & availability performance and issuing monthly performance reports
  • Monitor of trains in Service using remote monitoring system called Orbita
  • Download train data from onboard train data recorders using laptops
  • Run diagnostics software to identify faults with various train systems i.e. hydraulic systems, pneumatic systems, train management systems & on-board computers.
  • System software updates as required
  • Obsolescence avoidance and mitigation
  • Engineering support for all safety related incidents (NIRs), including representing the Customer with respect to access to Design Authority and equipment OEM’s and the production of affirmative closing actions
  • Service Provider representation on the internal safety forum, feeding back decisions and outputs to the Customer
  • Share experience gained of other fleets across the world which the Service Provider has supplied and/or supports, provision of recommendations and opportunities for design improvements, standardisation and/or modifications.
  • Contribution to Health and Safety daily.
  • Strong report writing skills.

Other duties to include supporting Bombardier project team in managing cost and initiatives to improve profitability of the project, identifying risks and opportunities and ensure safe working environment for all staff.



  • Completion of a recognised apprenticeship
  • Minimum qualification required – NVQ Level 3 in an electrical discipline.


Experience required: 


  • Experience within Rail desirable of at least 3 years - Essential
  • Use of Laptop’s and diagnostic tools to determine faults
  • Ability to work from maintenance manuals and schematics
  • Experience of Mechanical or Electrical fault finding
  • Experience of Mechanical or Electrical repairs
  • Troubleshooting and evidence gathering.



Person profile:


  • You will be a highly self-motivated individual, able to work under your own initiative 
  • You will possess excellent communication & interpersonal skills
  • You will need extensive all-round knowledge of Mechanical Engineering
  • You will need extensive all-round knowledge of Electrical Engineering.

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