Fleet Support Engineer

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite Fleet Support Engineer in New Castle, DE, US we’re looking for?

Your future role

"Take on a new challenge and apply your engineering expertise in a new cutting-edge field. You’ll work alongside dedicated, knowledgeable, and collaborative teammates. You'll provide pivotal technical support and leadership, ensuring the highest service performance of our fleet. Day-to-day, you’ll work closely with teams across the business (such as Services and Rolling Stock Engineering teams, Maintenance Planner), analyze real-time data using advanced tools like TrainTracer™ and HealthHub™, and much more."

We’ll look to you for:

• Analyzing and filtering real-time data for immediate advice to Control Room and drivers during service disruptions,

• Early detection of maintenance needs through predictive and condition-based maintenance strategies,

• Generating and dispatching failure notifications and assisting with the creation of notifications/Workorders for maintenance teams,

• Supporting the maintenance planner by allocating estimated intervention times and updating equipment counters,

• Assisting DEPOS with log downloads and functional troubleshooting, as well as providing answers to technical questions,

• Keeping the team informed of current engineering fixes for fleet reliability issues,

• Conducting background analysis of data to support Alstom teams in improving/sustaining rolling stock reliability,

• Remotely assisting Amtrak staff with maintenance operations using advanced technology like augmented-reality glasses,

• Participating in a "hands-on" induction phase, including business travel for on-site training and validations,

• Reporting to the Lead Fleet Support Engineer and collaborating with internal and external teams for efficient operations

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Engineering,

• Experience or understanding of railway environments, ideally in systems integration or maintenance,

• Familiarity with electrical motors (DC & AC) and CAN BUS systems & Ethernet communications,

• Knowledge of train systems and train control methodologies,

• Ability to comprehend and interpret mechanical, hydraulic, and electrical drawings,

• Experience with remote troubleshooting and providing technical support,

• Autonomous work ethic with the ability to make informed decisions,

• Resilience to manage pressure and the capacity to say 'no' when necessary,

• Excellent communication abilities and transparency

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Collaborate with transverse teams and helpful colleagues,

• Work with the latest Alstom technologies, including TrainTracer™ and HealthHub™ suites for remote monitoring and predictive maintenance,

• Progress towards becoming a key player in maintaining system reliability and optimizing maintenance interventions,

• Utilise our dynamic working environment,

• Steer your career in whatever direction you choose across functions and countries,

• Benefit from our investment in your development, through award-winning learning,

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.