Customer Service Officer (f/m/d)

Req ID:468639 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. 

Could you be the full-time Customer Services Officer (f/m/d) in Vienna we’re looking for? 

Your Future Role 

From Vienna to the world: our Viennese site is a global competence center for trams and light rail vehicles. 800 colleagues develop and manufacture the Flexity™ tram for worldwide customers from Austria to Australia. Our product line Services offers a complete range of solutions to maximise the value of customer assets. Our offerings cover the entire lifecycle of the asset, from design and build, to operation, to end of life. You’ll report to Iosif Damsa, Supply Chain Manager and work alongside a dedicated and enthusiastic team. 

We’ll look for you to : 

• Manage customer satisfaction for the allocated customer base by proactively implementing measures to adhere to deadlines, quality standards, and cost efficiency

• Oversee market trends and economic factors while processing customer orders, ensuring optimal outcomes through careful consideration of financial aspects

• Handle quotations, calculations, and technical complaints, as well as independently conduct negotiations to address customer inquiries and resolve issues effectively

• Continuously track the status of customer orders, identifying process deviations and generating solutions to ensure alignment with target agreements

• Coordinate and manage subcontractors and partner companies within interdisciplinary project teams while driving continuous improvement throughout the entire supply chain

All About You 

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: 

• Proficient in Microsoft Office and SAP (SD)

• Strong verbal and written communication skills in both German and English

• Capable of independent, goal-oriented work with strong negotiation skills, complemented by a collaborative team spirit, flexibility, and a willingness to travel

• Technical background

Things You’ll Enjoy 

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also: 

• Experience a dynamic work environment with a permanent position at a leading company for green mobility 

• Enjoy a competitive remuneration package, 25 days of vacation, and benefits such as company pension plans and discounted tickets for public transport 

• Optimise work-life balance with flexible working hours and hybrid working models as well as bridging days, parental part-time and “Papamonat” 

• Alstom site with company canteen and meal allowance as well as good transport connections and free parking facilities  

• Explore growth opportunities and steer your career across functions and countries  

• Benefit from excellent training opportunities through our award-winning Alstom University and participate in the company's innovation culture through idea management programmes  

• Thrive in a modern and collaborative workplace featuring mentor and buddy programs, diversity & inclusion initiatives, CSR activities, and engaging employee events 

• Enjoy a comprehensive corporate health management with various initiatives such as company physician and psychologist and other health measures  

• Other attractive offers such as employee discounts, company bike leasing & share purchase programms 

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you! 

Equal Opportunities Statement 

As an employer, Alstom stands for equal opportunities. By creating an inclusive work environment where all employees are encouraged to realise their full potential, individual differences are valued and respected. All applicants are considered solely on the basis of their qualifications, regardless of skin colour, religion, gender, sexual orientation, gender identity, age, ethnic and national origin, disability or other legally protected characteristics.