Support Desk Manager

Req ID:457716 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signaling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Service Desk Manager in Vasteras, SE we’re looking for?

Your future role

Take on a new challenge and apply your customer service and management expertise in a new cutting-edge field. You’ll work alongside dedicated, process-driven, and collaborative teammates. You'll lead the charge in enhancing customer satisfaction through effective management of KPIs, ensuring timely delivery management, and meticulous warranty tracking. Day-to-day, you’ll work closely with teams across the business (Project & Bid Management, Maintenance, Customer Support), overseeing engineering specialists and ensuring adherence to warranty obligations, and much more.

We’ll look to you for:

• Leading and developing a customer service-oriented support desk team,
• Ensuring the accurate management of KPIs to assess team performance and project progression,
• Overseeing delivery management to guarantee timely and efficient project execution,
• Tracking warranty obligations to ensure compliance and customer satisfaction,
• Facilitating effective communication between internal maintenance teams and Health Hub solutions,
• Nurturing a culture of leadership, resilience, adaptability, and a continuous learning mindset within the team,
• Upholding a strong process-oriented approach to streamline support desk operations

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Business Administration, Management, Engineering, or a related field.,
• Experience or understanding of customer service and delivery management.,
• Knowledge of Key Performance Indicators (KPIs) and their management.,
• Familiarity with warranty tracking and warranty obligations.,
• Strong process orientation with a methodical approach to problem-solving.,
• Excellent communication and leadership skills.,
• Resilience and adaptability in a fast-paced environment.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Collaborate with transverse teams and helpful colleagues,
• Work with cutting-edge tools to enhance customer service, manage KPIs, and ensure efficient delivery and warranty tracking,
• Progress towards becoming a pivotal leader in process optimization and warranty obligation management,
• Utilise our supportive and dynamic working environment,
• Contribute to innovative projects,
• Steer your career in whatever direction you choose across functions and countries,
• Benefit from our investment in your development, through award-winning learning,
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.