Service Project Manager

Req ID:487492 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite Service Project Manager in Vasteras, SE we’re looking for?

Your future role

Take on a new challenge and apply your project management and supply chain expertise in a new cutting-edge field. You’ll work alongside collaborative and dynamic teammates.

You'll drive impactful solutions by managing parts agreements, including contract negotiations, pricing, and customer orders, ensuring operational excellence and customer satisfaction.

Day-to-day, you’ll work closely with teams across the business (Procurement, Supply Chain, Finance), digitalize customer service processes to enhance efficiency, and much more.

We’ll look to you for:

• Managing variation orders by interfacing with customers and internal stakeholders such as Procurement, Supply Chain, and Finance ,
• Taking end-to-end responsibility to fulfill obligations to customers in cooperation with relevant Alstom internal stakeholders and functions , 
• Supporting the digitalization of Customer Service processes by investigating and implementing digital solutions for customer ordering and supply chain processes ,
• Providing regular status and performance reports to management in relation to both internal and external customers using the Customer Dashboard ,
• Collaborating with Business Development to create Parts Catalogues and Price Lists ,
• Acting as the primary interface for customer management and development of a pipeline for new business opportunities ,
• Driving operational excellence by ensuring accountability and efficiency in all aspects of the role ,
• Building strong collaboration and teamwork across different functions to achieve shared goals

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Engineering or Business Administration or equivalent qualification ,
• Experience or understanding of external stakeholder management (minimum 3 to 5 years) ,
• Knowledge of MS Excel, Baan, and SAP ,
• Familiarity with customer service processes, including contract negotiation, pricing, and invoicing ,
• Fluent communication skills in English and Swedish ,
• Strong operational effectiveness and accountability ,
• Knowledge of the railway industry (preferred but not mandatory) ,
• Adaptability in digitalizing processes for customer ordering and supply chain

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from boring daily routines ,
• Collaborate with transverse teams and helpful colleagues ,
• Work with external stakeholders, leveraging your expertise in MS Excel, Baan, and SAP to deliver results ,
• Progress towards becoming a key contributor to the development of innovative parts and overhaul solutions within the railway industry ,
• Utilise our inclusive and dynamic working environment that fosters collaboration, operational effectiveness, and continuous learning.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Type:​Experienced​