MITRAC Product Service Manager

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Date: 10 Apr 2024

Location: Vasteras, SE

Company: Alstom

Req ID:418277 


At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.


We don’t make ordinary products; we design elegant tailor-made solutions that even exceed our customers’ expectations. And that’s because we have a very specific attitude about innovation. Open the next chapter of your journey with Alstom and apply to MITRAC Product Service Manager position, in Vasteras!


The MITRAC system stands for Modular Integrated Traction System and was originally launched to cover control electronics, traction converters and drives.


Your future role


Take on a new challenge and apply your good technical knowledge of products at sub-system and components level cleverly combined with your customer and services oriented nature in a new cutting-edge field. You’ll report to Parts & Overhaul Solutions Manager Nordics, and work alongside passionate, motivated and dedicated teammates.


You’ll specifically take care of  :

  • Driving proposal for Through Life Support for MITRAC product family to all Alstom regions
  • Implementing governance on the long-term sustaining of the MITRAC product family developed by Vasteras (enabling profitable service project execution and business growth in Regions)


We’ll look to you for:

  • Opportunity Phase for the region Nordics:
  • participate to Business Opportunity Review
  • create Installed-base of MITRAC Nordics fleets with collaboration of the region Nordics.
  • conduct risk and opportunity analysis and define risk mitigation or upselling strategy for the MITRAC Nordics fleets in collaboration with the region Nordics
  • support sales teams to promote long-term MITRAC product sustaining solutions and offerings.


  • Tender Phase :
  • support Tender and Bid team in the region Nordics
  • define MITRAC sustaining & service scope and best Tender/Project/Industrial organizations for both new build (in case long-term service activities such as obsolescence management are identified during tenders) and service tenders and projects (O&M, MSA, TSSSA, Maintenance etc.) for the region Nordics
  • drive and validate competitive MITRAC service offers (competitive QCD figures for both technical and service scope) which need to be provide by the MITRAC product and internal selling organizations in Vasteras for the region Nordics.


  • Execution Phase :
  • support project teams to solve technical issue and coordinate REX on technical areas for the region Nordics.
  • support transfer of know-how and repair localization in collaboration with MITRAC product team and Industrial Platform and coordinate REX on repair localization for the region Nordics.


  • Transversal
  • collect service requirement from SER Nordics and other Regions and share the report with CSC xBT Electronics Manager for MITRAC products.
  • establish MITRAC product installed base worldwide and analyse potential business opportunities.
  • drive and validate the long-term MITRAC product obsolescence risks identification, sustaining plan and service strategy per device provided by the product and internal selling organizations in Vasteras and ensure that service requirements are considered.
  • validate product catalogue of MITRAC provided by COD.
  • review and validate long-term scope, deliverables and sustaining cost for MITRAC products provided by the product team in Vasteras.
  • review and validate LTB decisions on MITRAC products (both component and device level) provided by the product team in Vasteras.
  • review Product Life Cycle Status Change (PCN/PDN) with MITRAC provided by the product team in Vasteras and check impact on services and region, to define service strategy, and to provide communication content to region which will be organized by service solution (PL).
  • identify region needs and validate repair localization with business case study incl. Impact on OEM/EMS stability. Support of repair localization initiative and business case in Services Nordics.
  • conduct business case analysis for sustaining and Part & Overhaul R&D program in collaboration with the MITRAC product team, the selling teams and regions for further validation and approval by the service solution (PL)


All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: 

  • Ideally educated to degree level or equivalent professional experience including an engineering qualification
  • Knowledge of Alstom MITRAC products
  • Good technical knowledge of products at sub-system and components level
  • Good knowledge of obsolescence management, market needs and services for electronics products.
  • Good knowledge of tender & project management processes
  • Good knowledge of RS products
  • Good knowledge of industrial processes
  • Enjoy frequent travel within Nordics and occasionally travel to other Alstom sites such as Zürich, Villeurbanne etc.
  • Business English & ideally Swedish


Things you’ll enjoy

The rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

  • Enjoy stability, challenges and a long-term career free from boring daily routines
  • Collaborate with transverse teams and helpful colleagues
  • Contribute to innovative projects
  • Benefit from our investment in your development, through award-winning learning
  • Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) 



You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!


Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.



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