Customer Service Officer

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Date: 26-Jul-2022

Location: Vasteras, Sweden

Company: Alstom

Req ID: 252743

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 





Join us as a Customer Service Officer in Västerås - Sweden and you will be looking at a career-defining role 



Your mission?


       The main objectives within this role include securing sales targets and being proactive to develop/improve our sales offer fully; this means finding answers to how we can best add value to our offers.

The main products that will fall under this role will be related to propulsion spare parts and spare part kits produced at RSC Västerås or by RSC subsuppliers. The target customers that this role will be responsible for are mainly internal Alstom sites but also some external customers within the field of responsibility.



Your key responsibilities?


  • Pro-active sales, answer customer requests and prepare quotations, follow up on quotations, and secure orders.
  • Order handling
  • Participate in customer meetings and meetings with other functions e.g. procurement and engineering
  • Development/ Improvement of our offer and processes.
  • Support in Product and marketing bids and BLESS calculations.
  • Establish and permanently maintain customer contact. Manage the customer relationship and influencing





Minimum qualifications:


  • Sales, Technical or Engineering degree or equal
  • 3-5 years of working experience within a previous technical sales role
  • Experiences in a sales organization with daily customer contacts and relationship-building skills are required for the role
  • Understanding of supply chain and material planning
  • Team player with a positive attitude and enjoy working with process improvements
  • Fluent in English and Swedish  





  • Knowledge of the railway industry 
  • Global industry knowledge would be a benefit for this position
  • Knowledge in business intelligence, negotiation skills, and planning



All internal employees must inform their Line Managers when applying

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 


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