Customer Service Manager

Req ID:474362 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite Customer Service Manager in Vasteras, SE we’re looking for?

Your future role

Take on a new challenge and apply your advanced customer delivery performance management expertise in a new cutting-edge field. You’ll work alongside dedicated and collaborative teammates. You'll be instrumental in making Train the most attractive mobility solution for people and freights by ensuring railway fleets are reliable, available, and maintained throughout their lifecycle. Day-to-day, you’ll work closely with teams across the business (Supply Chain, Procurement, Repair Centers), manage the local team for Customer Service Leaders & Officers, and much more.

We’ll look to you for:

• Manage the team of Customer Service Leader/Officer with end-to-end customer relationships for Parts & Repairs sales, encompassing opportunity detection through to payment processing.
• Oversee master data management, as well as the quotation and sales order processes.
• Be accountable for addressing customer inquiries, processing orders and returns, and resolving customer complaints within your portfolio.
• Facilitate communication with relevant stakeholders for critical items, collaborating with Sales and aligning with the Customer Director.
• Define and implement pricing strategies for the designated country or cluster.
• Ensure timely and compliant cost input from both internal and external suppliers.
• Consolidate and manage Delivery Key Performance Indicators (KPIs) for the country or cluster, conducting Root Cause Analysis, developing action plans, and ensuring follow-up.
• Conduct performance reviews with Customer Service teams, Supply Chain, Procurement, and Repair Centers, while implementing improvement actions.
• Enhance understanding of customer needs and pain points, identifying opportunities within each customer segment, and providing valuable feedback to Business Development/Sales and Customer Directors.

All about you

We prioritize passion and attitude over mere experience; therefore, we do not expect you to possess every single skill. Instead, we have outlined several competencies that we believe will enable you to succeed and grow in this role:

• A degree in Business Administration, Supply Chain Management, or a related field.
• Experience or a solid understanding of customer service management and supply chain processes.
• Knowledge of supply chain information systems and customer relationship management.
• Familiarity with ERP systems, such as SAP.
• Excellent communication skills with the ability to lead a team effectively.
• Strong analytical skills for managing delivery performance.
• Experience in training and developing customer service teams.
• Fluency in both English and Swedish.

Things you’ll enjoy

Embark on a lifelong transformative journey with us—the rail industry is here to stay, offering opportunities for you to grow and develop new skills and experiences throughout your career. You will also:

• Collaborate with cross-functional teams and supportive colleagues.
• Work with cutting-edge supply chain information systems to enhance customer satisfaction.
• Progress towards becoming a leader in customer delivery performance management and relationship management.
• Leverage our innovative working environment to drive continuous improvement and business growth.
• Contribute to groundbreaking projects.
• Steer your career in any direction you choose across various functions and countries.
• Benefit from our commitment to your development through award-winning learning programs.
• Enjoy a fair and dynamic compensation package that recognizes your performance and potential, along with comprehensive and competitive benefits, including life insurance, medical coverage, and pension plans.

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Type:​Experienced​