SAP Key User Services France (H/F)

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Date: 04-Mar-2023

Location: Valenciennes, O, FR

Company: Alstom

Req ID:312504 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 

SAP Service France Key User (m/f)
based in Valenciennes- Petite Forêt.


As part of the IS Tool Engineering Team, the primary purpose of the SAP Service France Key User role is to ensure support for all the users across the Services Execution France department, to administrate SAP for all service activities follow up and to maintain and configure the system depending on the projects’ needs.


• Serves as first line of support for users’ questions. 
• Has a comprehensive understanding of how the system works and why.
• Works to understand and resolve system errors.
• Understands limitations of the system and assists business users in developing procedures to meet reporting requirements.
• Develops training materials and trains, as necessary.
• Service provider for implementation, integration, and consulting of SAP Application.
• Responsibility for requirement gathering, gap analysis, testing, user training conducting, application documentation and interface to end customers.
• Understands business organization and related needs as well as the group model and guidelines, set solid processes, optimize tools and ensures optimal coordination within the relevant stakeholders.
• Promotes "best practice" approach, suggesting and driving further improvements of existing processes.


•Ideally a Master Degree in Engineering.
•Minimum 3 years of relevant work experience on SAP Procurement module  and in addition knowledge of Material Planning and sales module
•The knowledge on reporting tools (SAP-BI) is an asset.
•Experience in railway industry is a plus.
•Strong analytical and reporting skills.
•Ability to research complex issues and recommend solutions.
•Ability to communicate openly and in a target-oriented way with all relevant stakeholders ensuring a constant dialog and being able to address different points of view on operating topics.
•French and English are mandatory.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 





Job Type:​Experienced​

Job Segment: SAP, ERP, Procurement, Consulting, Technology, Research, Operations