Field Service Engineer

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Date: 10-Aug-2022

Location: Toronto/Eglington, ON, Canada

Company: Alstom

Req ID:322660 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.  

Join us as Field Service Engineer, and you’ll be looking at a career-defining role based in  Eglinton (ON), CA.


Execution of the Services Engineering activities on the ECLRT project for "vehicle" scope.



Performance Measurement

  • On-Time Delivery for Engineering deliverables & plans
  • Implementation of maintenance & rehabilitation plan
  • Troubleshooting and guiding Vehicle Technicians as needed



Reporting directly to the Vehicle Maintenance Manager, you will be responsible of the following tasks :

  • Owns the Configuration and Design Change Management of the Project;
  • Manages the technical performance of the systems and provides input to relevant Services Platform;
  • Optimizes the scope and related tasks of the Maintenance plan;
  • Supports cost reduction actions, with sourcing and industrial departments;
  • Detects, defines and implements the modifications of the maintained products to improve the reliability and serviceability, in order to reduce project costs and improve the performance of the systems;
  • Assures the update of the technical documentation of the projects;
  • Supports the Product Safety management system ensuring safety risks are mitigated in a timely manner;
  • Manages Obsolescence Plan;
  • Captures and ensures ownership of regulations and standards to be applied;
  • Interfaces with the stakeholders in the Certification processes;
  • Develops the work instructions and processes from the maintenance plan and maintenance manuals;
  • Analyses the technical performances of the systems and the efficiency of the maintenance plan and processes, promoting action plans to improve them;
  • Manages the technical documentation within the system and any required interface with the MMIS;
  • Develops standardized tools/processes improving efficiency in maintenance activities;
  • Assures efficient parts codification in line with Platform rules: materials identification, codification process, interfaces with Alstom systems, quality and normative requirements;
  • Elaborate project monthly maintenance report (contractual reliability and availability targets);
  • Set-up and follows standardized and continuous fleet reliability improvement plans, proactively surveying fleet KPI and promoting improving actions;
  • Development of Life Cycle Cost (LCC) model by sub-system and reporting;
  • Develop and maintain visual management of LCC;
  • Preparation of the LCC models for Supplier Project Plan submissions;
  • Management of risks and savings related to the LCC;
  • Proposes actions to optimize Maintenance plans and LCC;
  • Searches for improvement actions in maintenance operations, performing engineering interface activities with Operations Engineers (depot support);
  • Promotes the use of latest maintenance techniques and R&D developments (Condition Based Maintenance, Reliability Cantered Maintenance, Lean);
  • Analyses failure criticality studies and uses Reliability Cantered Maintenance and other available methodologies to define and optimize the maintenance requirements, tasks and intervals;
  • Calculates material, parts and time consumption.



Educational Requirements  Describe the minimum educational requirement/level.



  • Bachelor’s Degree in Electro-Mechanical Engineering, Electronics, Automation Engineering or Electrical and Mechanical Engineering
  • Experience  Describe the knowledge and experience required for this role


  • 5+ years previous Rail system engineering experience
  • Knowledge of rolling stock equipment and maintenance is mandatory
  • Working knowledge of Electrical and Mechanical systems
  • Proficient in the use of MS Office, SAP, Business Intelligence / Business Object

Competencies & Skills  Describe the needed skills (technical & behavioral)

  • Problem solving capacity (technical and costs evaluation of a solution)
  • Capacity of managing Technical risks
  • Self-motivated
  • Attention to detail
  • Ability to work independently
  • Desire to learn
  • Effective, professional interpersonal skills
  • Strong team player
  • Fluent in English mandatory.


An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   


Alstom is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.


Effective 29 January 2021, Alstom completed the acquisition of Bombardier Transportation. This is a Bombardier Transportation Legal Entity Position - positions at Bombardier Transportation companies are all members of the Alstom Group.

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