Service Delivery Supervisor

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Date: 16-Nov-2022

Location: Toronto, ON, CA

Company: Alstom

Req ID:379829 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 


Join us as Service Delivery Supervisor, and you’ll be looking at a career-defining role based in Toronto (ON), CA.


The Service Delivery Supervisor goal is to monitor train performance, and to identify potential mechanical issues that could negatively affect on time performance. This includes equipment in layover status at outposts, or Willowbrook or Whitby  rail maintenance facility using all health monitoring systems available. The optimum goal is to affect a repair in advance of revenue service seamlessly so that GO Transit and ultimately their ridership are completely unaware of any problems. In the event that a breakdown occurs a recovery plan is quickly put in place to mobilize Willowbrook work force, Outpost and/or Union Station Technicians and Train Riders to correct, or isolate the problem to keep the service moving. They will continue to monitor to ensure the equipment is repaired at its layover location. The SDS will work closely with the Control Supervisor keeping them appraised of the equipment condition so they can advise GO Transit Operations. This reliable communication will allow GO Transit Operations to make informed decisions in regard to the need to affect of any schedule changes.



  • Using all the resources available: Intellitrain, CDS ,Witronix,  Outpost Technicians, Operating Train Crews (radio contact), and Metrolinx Network operations control center will monitor Locomotive, Coach, DMU and train service health.
  • Minimize in service failures by identifying potential equipment problems in advance of dispatch, and affecting repairs using all Technical resources available.
  • During a service disruption the Service Delivery Supervisor will: provide trouble shooting instructions to the crew, advise the Control Supervisor of the need to mobilize Willowbrook response teams, or Outpost Technicians. The SDS will advise the Control Supervisor of condition of the equipment so that they can contact Metrolinx Network operations control center who will then be able to decide on train schedule changes if necessary.
  • Keep a log of events, and prepare reports that give detailed information of: Train recovery, and saves that resulted in no revenue train incidents.
  • Keep up to date with crew operating instructions/notices.



  • Grade 12 or higher of education required
  • Completed apprenticeship an asset
  • 3 years of railway experience
  • Computer skills compulsory
  • Excellent understanding of equipment - locomotives and coach.
  • Ability to communicate clearly over various mediums (face to face, phone, email or radio) to provide repair instructions to; Train Operating Crews, Outpost Technicians, and Maintenance staff.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 





Job Type:​Experienced​

Job Segment: Facilities, Manager, Operations, Management