Service Delivery Supervisor

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Date: 17-Nov-2021

Location: Toronto, ON, Canada

Company: Alstom

Req ID:175570 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 70000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.   


Join us as Service Delivery Supervisor, and you’ll be looking at a career-defining role based in Toronto (ON), CA.


The Service Delivery Supervisor goal is to monitor train performance, and to identify potential mechanical issues that could negatively affect on time performance. This includes equipment in layover status at outposts, or Willowbrook or Whitby  rail maintenance facility using all health monitoring systems available. The optimum goal is to affect a repair in advance of revenue service seamlessly so that GO Transit and ultimately their ridership are completely unaware of any problems. In the event that a breakdown occurs a recovery plan is quickly put in place to mobilize Willowbrook work force, Outpost and/or Union Station Technicians and Train Riders to correct, or isolate the problem to keep the service moving. They will continue to monitor to ensure the equipment is repaired at its layover location. The SDS will work closely with the Control Supervisor keeping them appraised of the equipment condition so they can advise GO Transit Operations. This reliable communication will allow GO Transit Operations to make informed decisions in regard to the need to affect of any schedule changes.




  • Using all the resources available: Intellitrain, CDS ,Witronix,  Outpost Technicians, Operating Train Crews (radio contact), and Metrolinx Network operations control center will monitor Locomotive, Coach, DMU and train service health.
  • Minimize in service failures by identifying potential equipment problems in advance of dispatch, and affecting repairs using all Technical resources available.
  • During a service disruption the Service Delivery Supervisor will: provide trouble shooting instructions to the crew, advise the Control Supervisor of the need to mobilize Willowbrook response teams, or Outpost Technicians. The SDS will advise the Control Supervisor of condition of the equipment so that they can contact Metrolinx Network operations control center who will then be able to decide on train schedule changes if necessary.
  • Keep a log of events, and prepare reports that give detailed information of: Train recovery, and saves that resulted in no revenue train incidents.
  • Keep up to date with crew operating instructions/notices.




  • Gr 12 or higher of education required
  • Completed apprenticeship an asset
  • 3 years of railway experience
  • Computer skills compulsory
  • Excellent understanding of equipment - locomotives and coach.
  • Ability to communicate clearly over various mediums (face to face, phone, email or radio) to provide repair instructions to; Train Operating Crews, Outpost Technicians, and Maintenance staff.


We thank all applicants for their interest; however, only those under consideration will be contacted.

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   


Alstom is committed to creating a diverse environment and is proud to be an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.


Effective 29 January 2021, Alstom completed the acquisition of Bombardier Transportation. This is a Bombardier Transportation Legal Entity Position - positions at Bombardier Transportation companies are all members of the Alstom Group.

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