O&M Services Quality Manager Tier3 Ontario 1

O&M  Services quality manager Ontario manages the Business unit Teams in order to ensure the deliveries from the Site are at the right quality level.  He/She cascades & implements the Site objectives within the Quality organisation and implements quality policy & tools at Site level

Quality Action Plan:

• Develop Quality Culture & Right First Time Approach.
• Ensure consistency of QCD objectives and the contractual/regulatory obligations applicable to the projects. 
• Drives continuous improvement plans to analyze and reduce the CONQ, NCR, Safety issues and Demerit

Quality embedded in operations:

• Deploy Quality Policy within the management committee of the Site,
• Responsible for Quality and Safety assessment of the products & services delivered, according to the contractual quality requirements.
• Increase Customer satisfaction through periodic meetings, Customers Surveys, product delivery controls,
• Manage and escalate Top issues impacting safety and customer
• Ensure that DFQ Gate Reviews and Suppliers FAI are done in time, including waiver when required

Quality Resources Management:

• Lead, Manage and develop Quality teams, using quality school, expertise, and APSYS.
• Deploy standard tools and indicators, and contribute to their improvement

QMS and Process management:

• Ensure Process governance, Risk and Opportunity management with site interested parties.
• Evaluate by Internal Audits the quality performance in each process.
• Ensure the right update about the Quality (QMS) Reference documents, using REX process. 
• Ensure site QMS conformance against Alstom standards, Customer standards and ISO9001/IRIS requirements/CMMI/ECM...

Performance measurements:

• Standard Quality KPI (Demerit, CONQ, FAI, DFQ, Go on Time, K1, K2, K3…)
• APSYS score, Internal & External Audits results
• Customer satisfaction, through Customer audits & yearly sites evaluation

Job Location / Mobility

• No specific location for this job. It can be located anywere in NAM

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.