General Manager, Operations

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Date: 25 Jan 2024

Location: Toronto, CA

Company: Alstom

Req ID:442924 


At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.




Purpose of the job:

Based in Toronto, Ontario, the primary purpose of the General Manager (GM) would be to be the single point of contact between GO Transit and Department Managers for operational issues and coordinate cooperative initiatives between Operations, Maintenance and GO Transit. The GM would also be responsible for driving continuous improvement and efficiencies into the operation, throughout all departments as we transition away from the traditional GO Transit schedule to make it as seamless and cost-effective as possible – for both parties, as we continue to move toward 15-minute service on all rail corridors.   


Job Location:

Etobicoke, Ontario


Reports directly to:

Vice President – Services


Main Responsibilities:

  • Directly manages the Manager Customer Service, Manager, Operations, Manager, Operations – UP Express and Manager, Contracts and Administration.  Oversees a team of approximately 750 employees.
  • Oversee all transportation activities to ensure safe, prompt, and courteous service to GO’s clients in accordance with corporate policies, practices, government regulations, Canadian Rail Operating Rules and special instructions.   
  • Oversee all train performance reports and the interface with host railways rail traffic control centers as well as railway operating officers to ensure coordination and daily performance of train operations and to immediately respond and correct deviations to the operating plan.      
  • Ensures that a training/refresher program is developed and in place to upgrade and/or maintain a high level of competence for Locomotive operators. 
  • Ensures operational audits are conducted on the train service and the operating crews.  Ensures that all crew-related incidents are properly reported and investigated with appropriate action taken to prevent a recurrence with a full report to the General Manager.  
  • Supervise, monitor, and coordinate the work activities of the management team. 
  • Responsible for the overall performance of customer service, equipment reliability, business development, purchasing, finance and property management. 
  • Maintain current knowledge of interpreting and applying pertinent rules, regulations, policies, and procedures set forth by ALSTOM Transport, the customer, or outside agencies. 
  • Maintains proper records of operational and special budget. 
  • Designs and implements new policies and procedures. 
  • Confirms the preparation of financial and administrative reports. 
  • Control expenditures in accordance with budgeted amounts. 
  • Proven leadership and successful communication skills. 
  • <span 201341983="" data-ccp-props="{"> Participates in the performance evaluation and succession planning of personnel. 
  • Supervises personnel to obtain maximum efficiency while applying, within the facility the company’s policies and procedures. 
  • Act as liaison between site and corporation. 



Education / Experience:  

  • C.R.O.R Qualified 
  • 10 or more years of management responsibility in a manufacturing or maintenance environment. 
  • Strong working knowledge of railroad operating rules and regulations 
  • Rules Qualification and Canadian Rail Operating Rules (CROR) certification will be considered as an asset.  
  • Locomotive Engineer qualification is considered an asset.   
  • Must possess excellent verbal and written skills. 
  • Must be able to communicate successfully with a variety of disciplines and levels, both internally and externally. 
  • Knowledge of budgetary requirements and long-range planning. 
  • Must be able to use sound business judgement and influence people of all levels. 
  • Strong interpersonal skills for training and coaching activities. 
  • Working knowledge of MS Office package. 


Competencies & Skills:

  • Strong communication skills: collaborative approach, listening, transparency.
  • Change management and problem-solving capabilities.
  • Structured, independent and hands on working approach.



Alstom is a global company where our people's vision and values embrace Diversity and Inclusion (D&I). Wherever we operate and across all our businesses, we want to create an inclusive culture in which diversity is welcomed and appreciated. By bringing together people from diverse backgrounds and giving everyone the opportunity to contribute with their knowledge, skills, experiences and perspectives, we also generate value for Alstom and its stakeholders.


Employment at Alstom is based solely on a person's merit and qualifications directly related to professional competence. Alstom does not discriminate against any employee or applicant because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.


It is Alstom's policy to comply with all applicable national, state and local laws pertaining to non-discrimination and equal opportunity. The Company's Equal Employment Opportunity (EEO) policy, as well as its affirmative action obligations, includes the full and complete support of the Company. Because it's just the right thing to do. We hope you think so, too.


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