Project Quality and Safety Manager

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 75 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.

PURPOSE OF THE JOB:

Represents the Quality Function in the project and the site management teams, driving for customer satisfaction by coordinating all quality and safety activities starting throughout the project duration.

MAIN RESPONSABILITIES

Customer Quality

• Be the independent voice of the customer in the project organization. 
• Act as interface with the Customer quality and safety teams.
• Attends Customer Satisfaction Surveys with Customer Director and PM and supports & monitors action plan

Project Quality

• Establish, document, implement, maintain, and continuously improve the Project Quality Management Plan (PQMP) and ensure its proper application during contract execution in accordance with contract requirements, and Alstom processes.
• Guide project teams in understanding Quality contributions to the project.
• Be the interface in the Project Team for all Project Quality aspects (Engineering (EQ), Industrial (IQ) and Supplier (SQ)).
• Manage, coordinate, and synchronize the community of all quality métiers supporting the project execution (system and sub-systems, PUs).
• Ensure project core team awareness of project quality plan and its deliverables, regularly reporting on progress and support achieving the required level on quality competencies.
• Support project audits, reviews and approval of supplier quality systems and audits compliance (upon customer request).

Project execution controls

• Support the project team and the PM to prepare DFQ gate reviews & follow up related action plans.
• Report quality and safety alerts and manage Non-conformities and Safety issues.
• Ensure quality of the technical modifications (Change Requests CR) made during the project ensuring compliance to the design change process and quality of implementation of the technical modifications and analyze financial implications (Cost of Non-Quality CoNQ)
• Ensure that safety assessment is correctly implemented (i.e.: safety review) and prepare safety authorization.
• Control project processes and deliverables compliance through inspection and audits - to authorize presentation/ delivery to customer.
• Ensure that Return of Experience (REX) of all functions has been considered in the risks & opportunities and closely monitor to prevent occurrence.
• Owning the Supplier Part List (SPL), and ensure the list is properly created for the full scope of the project across all contributing sites.
• Ensure follow-up of GO Production and FAI (First Article Inspection) activities, relative to the SPL, with special attention in case of supplier change/localization initiatives.
• Collaborate with IQ, Industrial, SQ, EQ and Engineering to ensure a customer inspection acceptance criteria booklet is established and agreed with the customer.
• Support customer inspections at Alstom, supplier, and customer sites (upon request)
• Ensure the train/ product history book is prepared, updated, and handed over to the customer for each train/ product.
• Oversee on site and in the field Industrial and Supplier Quality activities.

Measure and improve project quality performance.

• Facilitate problem solving during project execution phase to ensure timely management and reduce the costs of non-quality (8D, QRQC, REX)
• Implement an effective corrective and preventive action system. 
• Provide support for periodic progress reporting through quality indicators and identify improvement opportunities.

Experience

• Experience in managing Quality tools and problem-solving tools.
• Experience in operational activities and in documentation management
• Experience in teams/people management & ability to positively influence in cross-functional/ geographically distributed teams
• Knowledge of railway industry (norms, certifications…) would be an asset.

Competencies & Skills

• MANDATORY: Fluent in English
• Process oriented and customer focused.
• Data driven to make objective decisions based on facts (“Speaks with data.”)
• Rigor communication skills with Business Partners
• Knowledge of Quality standard (ISO9001, IRIS, CMMI, ECM,.) and quality tools

Equal opportunity statement:

Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.