Project Quality & Safety Manager

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

Customer Quality

§ Be the independent voice of the customer in the project organization.

§ Act as interface with the Customer quality and safety teams

§ Attends to CSS interview (Customer Satisfaction Surveys) with Customer Director and PM, supports & monitors action plan

For PrQSM Lead also applies:

§ Ensure monthly planning and management for tender activities around responsibility following QUA-PRO-007 (incl. planning

of reviews, etc.)

§ Define Tender Quality Referent Leaders/ Contributors for all opportunities

§ Answering to the requests from the customers, bring in the Quality aspects to the bid

o Ensure the maturity of solutions to be offered (free-for-tender) and related management of gaps vs. reference

solution

o Ensure the application of the REX (CSS, Kx/ NRL, DFQ, CoNQ/ PPI) relevant to the context of the opportunity

(platforms, sites, etc)

o Ensure all tenders comprise a draft DFQ cycle covering all contributor sites in Alstom

o Ensure proper level of involvement of site Engineering Quality Manager during the tender technical preparation

§ Identify risks (Critical Item Assessment CIA / Transfer of Technology ToT) and manage related mitigations

Project Quality

§ Establish, document, implement, maintain, and continuously improve the Project Quality Management Plan (PQMP) and

ensure its proper application during contract execution in accordance with contract requirements, and Alstom processes.

§ Contribute with structured techniques (e.g., FMEA) to the criticality assessment of Alstom’s solutions (system and sub-

systems) and services to ensure the right level of safety and quality assurance as well as inspection activities for all identified

CTQ (Critical to Quality).

§ Guide project teams in understanding Quality contributions to the project.

§ Be the interface in the Project Team for all Project Quality aspects (Engineering (EQ), Industrial (IQ), Supplier (SQ) and

Product Introduction Quality (PI Q))

§ Manage, coordinate, and synchronize the community of all quality métiers supporting the project execution (system and sub-

systems, PUs)

§ Ensure project core team awareness of project quality plan and its deliverables, regularly reporting on progress and support

achieving the required level on quality competencies.

§ Support project audits, reviews and approval of supplier quality systems and audits compliance (upon customer request)

For PrQSM Lead also applies:

§ Anticipate resource needs and ensure consolidation of workload (be temporarily responsible for any unstaffed project)

§ Elaborate the yearly training plan for individual resources and monitor required qualification paths

§ Coaching PrQSM newcomers, guide and support local PrQSMs as a mentor and referent on the activities relevant for the role

§ Manage the PMC (People Management Cycle) with all direct reports

§ Verify good application all Project Quality activities on the site’s /business unit’s project portfolio (e.g., Development for Quality

(DFQ), CIA, Kx, SPL, ToT, Quality Management Plan, Quality/ Safety Alerts, Non-conformities and Safety issues, etc.)

§ Setting governance for regular meetings within the PrQSM community to exchange best practices, CTQ vs customer feedback

in the project portfolio

§ Animate, coordinate, and synchronize the community of all quality métiers supporting the project execution on site/ business

unit

§ Ensure consistency between the project QCD (Quality Cost Delay) objectives, CTQ (Critical to Quality) and the customer's

satisfaction

§ Ensure that all the REX of all the métiers have been considered in the Risks & Opportunities

§ monitor audits, reviews and approval of supplier quality systems and audits compliance (upon customer request) related to the

project portfolio

§ Monitor KPI performance of: DFQ Lookahead, DFQ Backlog, Customer Satisfaction, Number of major client NC, NPS for

Customer Satisfaction Surveys (CSS)

Educational Requirements

Mandatory:

§ Graduate or post-Graduate degree in engineering with

management background depending on the size of the project.

§ Fluent in Portuguese, English and Spanish

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.