Supplier Quality Warranty Engineer

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Supplier Quality Warranty Engineer in Neihu, New Taipei City, Taiwan we’re looking for?

Key Responsibilities:

The SQ warranty Engineer leads Supplier quality warranty activities for its Country:

• Is the interface between Alstom team and external suppliers for problem solving of supplier quality issues occurring in revenue services
• Leads progress & monitors the completion of containment, corrective action and solution implementation as defined
• Ensure Supplier quality portal is properly used for Supplier quality warranty issues, including the proper notifications of issues to suppliers
• Supports the project to achieve K1 (safety related quality issues), K2 (quality issues with high impact on customer’s operations) problem solving target
• Manages supplier performance during Warranty with a dynamic escalation process (Yellow, Red in & out)
• Supports procurement and contract manager to consolidate CONQ (Cost of Non-Quality) for claim recovery / back charge process
• Reports / Escalates to SQ Warranty manager (at Region or global level) to unblock critical situations.
• Implements the proper organization (way of working, warranty process, people, management routines, budget) in each depot and reacts in case of difficulties or quality drift. Manages its team.

The SQ warranty Engineer leads the problem solving from characterization of the issue till root cause is identified and solution defined with the external suppliers:

• Verifies the quality of the description and characterization done by Alstom team, complement as necessary to ensure the right understanding of the issue
• Formally notifies the issue to the supplier
• Ensures that the containment action is defined and implemented
• Ensures the root cause is validated and the solution will address the root cause.
• Periodically follows up with the supplier the action plan.

 The SQ warranty Engineer manages Return of Experience from warranty topics:

• Alerts the Project Product Introduction Manager in case of epidemic issues *
• Ensures Return on Experience (REX) is captured and shared across projects and corrective action deployed in all related projects

Supports reliability growth activity with the project in warranty period

• Ensures early capture of quality issues during Test & Commissioning phases and PI period during revenue services activities *
• Mobilizes suppliers for quick & efficient solving of issues
• Ensures to reach RAMS liability level of equipment and subsystems purchased
• Ensure an handover with SQ serial before the start of warranty period

Qualifications:

• A degree in a relevant field industrial engineering, mechanism engineering, electrical engineering/ or Quality Engineering degree.
• 1 to 5 years of experience in engineering, validation, field reliability growth.
• Knowledgeable of Industrial fields, Supplier Quality, Production, Quality, Procurement or equivalent.
• Knowledge of railway industry (norms, certifications)
• Fluent in Mandarin & English.
• Problem solving method
• Quality analysis tools (8D, Ishikawa)
• FMEA product/process
• Control plan
• Crisis management
• Understanding of technical interdependencies.
• Audit.
• Strong leadership with communication and influencing skills.
• International and multi-cultural mindset.
• Ability to work in a matrix organization.
• Autonomous & Rigorous.
• Continuous improvement mindset and customer oriented.
• Planning oriented.
• Structured, rigorous and logical thinking.

Things you’ll enjoy:

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines.

• Collaborate with transverse teams and helpful colleagues.

• Utilize our hybrid working environment.

• Steer your career in whatever direction you choose across functions and countries.

• Benefit from our investment in your development, through award-winning learning.

• Benefit from a fair and dynamic reward package that recognizes your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension).

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note:

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.