Services Director NSW & WA

About us:
 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Your future role:

Alstom is seeking a highly capable Services Director to lead our Services strategy and operations across New South Wales and Western Australia. Based at our North Sydney office, this leadership role carries full operational accountabilities for all Services activities in NSW and WA, reporting directly to the ANZ Services Director. As a key member of the Services Leadership Team, you will drive the advancement of sustainable rail services in Australia, delivering exceptional project execution, deepening customer partnerships, and accelerating business growth within a global leader in mobility solutions.

You will: 

• Define and execute the Services strategy and vision for NSW and WA, providing strategic leadership across all Services tenders and ensuring the successful delivery of the project operations.
• Take full ownership of operations and delivery, holding accountability for Quality, Cost, Delivery and Performance across all Services projects, optimising financial outcomes, implementing robust governance, developing Project Management Plans, and aligning sub-system objectives.
• Actively participate in project reviews and maintain strong portfolio governance and oversight.
• Act as the primary interface for the portfolio, maintaining rigorous contractual alignment, managing contracts and variations effectively, and proactively fulfilling customer obligations.
• Support regional business development by actively participating in industry fairs, exhibitions, and promotional activities to drive growth and enhance the Alstom brand.
• Provide specialist tender support, collaborating with Regional Bid Management and Services APAC teams to contribute expertise to tender processes as required.
• Inspire and lead a multi-site workforce, fostering high employee engagement, building capability through training and coaching, and cultivating a high-performance Services culture.
• Establish standardised methods, tools and processes for Services execution while ensuring full compliance with legal, EHS and Railway Safety requirements.
  Contribute to the Services Leadership and APAC Services Management Teams, partnering closely with central Services functions and other business areas to achieve integrated project success, continuous process improvement, R&D tool advancement and strategic priorities.

About you:

• Tertiary qualifications are essential, together with extensive experience in rolling stock maintenance or an adjacent industry.
• Proven operational leadership in a large-scale industrial environment, ideally with prior experience in a comparable senior Services or project delivery leadership role.
• Significant exposure to sourcing and procurement, combined with a deep understanding of the Australian rail market.
• Advanced project management expertise, including comprehensive knowledge of railway products, systems and site/construction management processes.
• Outstanding leadership with a commercial, results-oriented mindset; proven ability to inspire and align multi-site, cross-functional teams while effectively managing complexity, conflict and crisis.
• Strong capabilities in customer relationship management, negotiation, communication, and thriving in politically sensitive or matrixed environments.
• Willingness and ability to travel regularly between NSW and WA.

Things you'll enjoy:

 
Join us on a life-long transformative journey - the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You'll also enjoy;

• 18 weeks paid parental leave
• Free gym membership
• Flexible working options and additional leave days
• Purchase annual leave and novated leasing schemes
• Benefit from our investment in your development, through award-winning learning
• Stability, challenges and a long-term career enabling you to steer your progression in whatever direction you choose across functions and countries
• Benefit from a competitive package that recognises your performance and potential, plus comprehensive and social coverage

Important to note:

 
As a global business, we're an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We're committed to creating an inclusive workplace for everyone. An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals. We are an equal opportunity employer and strongly encourage women, Aboriginal and Torres Strait Islander, people with disability and other minority groups to apply.
 
We recognise that embracing flexibility & inclusivity is the smarter way of working. Please speak with us about your individual needs or if any workplace adjustments are required. If you require any adjustments to the recruitment process please email: hr.accessibility@alstomgroup.com. For internal applicants, please ensure you confirm your eligibility to apply with your Supervisor and relevant Human Resources representative prior to submitting an application. As part of the application process, you will be required to undergo pre-employment reference and medical checks, including drug and alcohol testing.