Technical Support & Training Manager

Req ID:474080 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Technical Support & Training Manager we’re looking for in Stockholm?

Your future role

You will be part of the Service Management Team and you will work closely with different teams across the business. Customer technical assistance is one of the key pillars for Digital & Integrated Systems Service in Sweden. We have a large installed base and significant interest from customers for Alstom to provide customer technical assistance. You will be leading a team with strong experience in the industry, and we need someone who sees opportunities and can together with them drive change.

We’ll look to you for:

• Handling customer support requests and following up to ensure they are resolved.
• Reviewing performance and conducting analysis to identify ways to continuously improve.
• Growing the customer technical assistance team.
• Working cross-functionally with sales, PI managers and other engineering departments to secure the resources and support the customer.
• Bringing forward initiatives and improvements for the tools and processes used in customer support.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role: 

• Degree in Engineering or equivalent.
• Experience with change management.
• Strong customer management skills.
• Experience in leading teams.
• Very good communication skills, showing drive and initiative.
• Swedish language skills.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Progress towards senior roles.
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) 

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.