Customer Service Manager

Req ID:483630 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be our full-time Customer Service Manager in Stockholm, Sweden?

Your future role

• Improve Customer experience and deliver commercial plan for Parts, Repairs and Overhaul
• Be in charge of the team managing end-to-end relationship with Customer(s) for Parts & Repairs sales purpose, from opportunities detection until payment, including master data management, quotation & sales orders.

We'll look to you for:

• Operations:  
  • Accountable for Customer inquiries, orders and returns as well as Customer complaints in his/her portfolio
  • Lead customer communication with relevant stakeholders in case of critical items (supported by Sales, aligned with Customer Dir.)
• Delivery performance
  • Consolidate and manage Delivery KPI
• Business development
  • Enhances understanding of Customer needs, pain points and identification of opportunities in each Customer segment, providing feedback to Business Development/Sales and Customer Directors​​​​​​​

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Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Progress towards senior roles.
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) 

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.