Customer Director

Req ID:509838 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Customer Director Sweden  in Stockholm or Vasteras, we’re looking for?

Your future role

Embrace a new challenge, enhance your already strong relationship, execution & commercial skills and secure  long term sustainable growth with our key customers. You will report to the Managing Director of Sweden and work alongside other knowledgeable and supportive senior managers.

On a day-to-day basis you will be the relationship & commercial lead, for one of several of our key customers. Further you will take a strategic view over the lifecycle of our interaction, and be the single point of contact (outside daily project matters) for customers.  Big focus to grow business with his/her customer, whilst securing our long term position ensuring excellence in, project execution, maintaining profitability and ensuring customer satisfaction and loyalty.

We’ll look to you for:

• Act as the main point of contact for customer, and the prevalent authority on all customer issues
• Champion a customer-centric culture across the company
• Secure and regularly measure customer satisfaction in coordination with Quality deppartment
• Grow business by overall lead of selling existing/new products to existing customers to maximize revenue and profits
• Contribute to negotiations during tender phase (lead negotiation strategy)
• Contribute to the success of the project execution, in partnership with Project Manager
• Apply ALSTOM rules on ethics and compliances in all selling & customer management activities

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Engineering or Business School background,
• Strong business acumen and experience from Swedish Railway industry
• Insight into Alstoms business model and key processes to enable to drive for improvements
• Knowledge of project management practices, Project experience from bigger AT projects and by that experience from not only positive dialogues but also tougher situations
• Basic understanding of financial mechanisms in long-term contracts (bonds, Forex, P&L)
• Strategic vision and mindset for long-term planning,
• Customer centric approach
• Demonstrated negotiation skills
• Aptitude in communicating, public speaking and interpersonal skills
• Global & Cultural Awareness
• Relationship Development: Build strong relationships with customers, government authorities, and internal stakeholders
• Fluency in Swedish and English, .

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Collaborate with transverse teams and helpful colleagues,
• Work with rigorous and methodical approaches to enhance business operations and project management within Alstom's diverse and dynamic environment,
• Progress towards a strategic vision and foster a culture of continuous improvement and innovation,
• Utilise our agile and collaborative working environment,
• Contribute to innovative projects,
• Steer your career in whatever direction you choose across functions and countries,
• Benefit from our investment in your development, through award-winning learning,
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Type:​Experienced​