Customer Services Officer

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Date: 13-Aug-2022

Location: St. Bruno, QC, Canada

Company: Alstom

Req ID:330662 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 70000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.   

 

 

 

Objective

Lead the Customer Service activities, with regular customer visits, to understand customer needs and create a trusting and close relationship.

Leading quotations process, meaning they are responsible to price our parts, using their better judgment and Finance guidelines, usually, implementing their better judgment to provide discount for strategic customers that are main players in our sales strategy. This represents Annual Quotation average amount 130M$-150M$

Setting up sales strategies identifying potential customers, and setting pricing strategies to win new business. Supporting the region strategy on growth for spare parts sales. They need to support our business with new ideas/strategies on monthly review.

Managing customer confidential information, for example customer financial information.

Issuing invoicing and providing credits to the customer. This implies that they have access to confidential financial modules in our system -which are restricted to only a few people in the organization-

Managing customer communications for all activities. Providing feedback to all our customers in a timely manner.

Set priorities for the rest of the departments based on customer and project needs (Purchasing, planning, quality, engineering) and make sure the rest of the departments follow our lead based on top customers that support our sales strategy.

 

 

Responsibilities and Accountabilities

Support the team to provide the best customer service. Works well in-group and problem solving situations, for some or all the activities explained below:

  • Receive, process and respond to customer enquiries and request for quotations. Setting up pricing for all spot sales based on better judgment and finance guidelines, provide discount if aligned with sales strategy .
  • Receive, process and monitor proactively the orders until Customer payment in accordance with the QCD commitments.
  • Managing Invoicing and credits for all our customers. Managing financial confidential modules in SAP system
  • Manage Availability Contracts. Setting up pricing and setting up strategies to secure a positive KPI
  • Maintain accuracy and validity of the price lists, order book and manage Customer data base
  • Manage Customer interface, produce and communicate  regular status and performance reports in relation to both internal and external customers using Customer dashboard
  • Interface with Technical, Quality, Finance and Supply Chain departments to investigate the customer returns/rejects and handle warranty claims, taking appropriate actions in accordance with contract or company guidelines.

 

Education: Requires Bachelor. 

 

 

Alstom offers competitive salaries, an excellent benefits package, and flexible work options, as well as a uniquely diverse and unified team of professionals.  Our culture supports an environment where employees can continuously learn and gain professional growth through education, exciting projects and career mobility.  Alstom recognizes your achievements and excellent performance through various performance incentive, recognition and reward programs.  Our commitment is to you, the employee. Come work in an environment that is driven by integrity, innovation and visionary thinking.  Make the switch to a new track and join Alstom today! 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Alstom is a drug-free workplace.

 

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

 

Accommodations for Applicants with Disabilities

Alstom provides reasonable accommodations and/or assistance to applicants with disabilities and disabled veterans (including but not limited to other protected veterans and individuals with known physical and mental limitations).  If you need a reasonable accommodation/assistance for any part of the application and/or hiring process, please contact Alstom’s Recruiting Department at careers.us@alstom.com (please use “Accommodation Request” as the subject line).  

 

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   

 


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