Signalling Technical Support Engineer (Services)

Signalling Technical Support Engineer (Services)

The Railway industry today is characterized by both a strong and sustained growth across the world. The trends that drive this are well known:  environmental challenges, population growth, urbanization and increasing demands for mobility.   With 17.6 B€ of Sales and over 80,000 employees based in 64 countries, Alstom develop & market the most complete range of systems, equipment and services offered today in the railway sector. Today we offer our customers solutions that feature a seamless blend of diverse technologies, ensuring optimal interfaces, along with flexible implementation and real synergy in innovation

INTRODUCTIOn

Team Alstom scored our first long term service support (LTSS) win in Singapore – a 16-year Urbalis 300 signalling services framework for the Circle Line (CCL), covering advanced diagnosis, obsolescence management, hardware maintenance, cybersecurity and service management. During this period, a dedicated local team of service qualified team from Alstom will work closely alongside SMRT’s CCL team, which offers greater operational flexibility, reliability and efficiency. To safeguard the safety of CCL commuters, both teams will also cooperate to maintain a robust and secure signalling system.

Organisational Reporting:

Direct report to Singapore LTSS and Service Manager

Network & Links:

Internal: Local Signalling Senior Engineer, Experts in back office (France, India and Italy), project team, Supply chain manager, customer director.

External: Customer, external suppliers, Partners

OVERALL PURPOSE OF THE ROLE:

• Provide support & expertise to the Operator in case of major event on different Signalling subs-systems.
• Manage Test Bench at Alstom’s front office as part of the critical KPI fault confirmation process.
• Sustain skills for U300 signalling legacy system
• Insure contractual KPI are achieved.                  

RESPONSIBILITIES:

• Provide support & expertise to the Operator in case of major event on different Signalling subs-systems
  • • Support Local Signalling Engineers in any action plan related to operation events and board failure by analyzing maintenance logs and generate fault/delay report.
    • In the event of traffic disruption, Technical support Engineer deployed on site to troubleshoot and resume the traffic service expeditiously (KPI #3)
    • Support Operator to resolve complex faults such as No Fault Found/Intermittent faults.
    • To participate coaching/mentorship and as adjunct trainer for Signalling courses.
    • Participate to improve the knowledge and skills on troubleshooting of the operator filed services and project Operation Manuel

• Manage Test Bench at Alstom’s front office as part of the critical KPI fault confirmation process
  • • Perform board testing and reporting to Alstom’s back office as well as sharing the root cause with Experts and Operator
    • Responsible of all the actions taken on the defective Electronic products

• Follow up on all repair management with Alstom’s back office.
• • • Responsible of the maintenance level 1 Test Bench with back office support and other equipment/tooling of the repair room.
    • Manage Test bench calibration and spare inventory at Alstom’s front office.

Performance Measurement

• KPI ( #1 , #2 & #3)  of the first LTSS contract to be awarded
• Insure the “repair/exchange (24 hours)” reports
• Supply chain process for service Singapore set-up and implementation
• Failure rate per sub-system
• Intermittent failure kpi

At Alstom we offer you the opportunity to unleash your potential and reinvent yourself. As a future employee, you will have a unique opportunity to drive our organization forward, while continuing to build your career and contribute to the expanding growth of the global railway industry.  More information about Alstom can be found at: www.alstom.com