R: Method & Process Integration Expert

Req ID:500813 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 

Purpose of the job:

The Method & Process Expert represent the business voice for tool and process related to her/his area of expertise: review the tool performance & availability, analyze issue with the Key User, align with Métier on priorities evolutions and major issue, verify that the standard processes are efficiently in use, support Business to specify and deploy digital projects.

Responsibilities:

• Support Business Processes efficiency through implementation and continuous improvement of ad-hoc Methodologies and monitoring of a defined set of process KPIs
• Support Business to specify and deploy digital projects (capture requirements, support transfer to IS&T, organize projects implementation, plan change management and spread digital culture) according to the Service Management digital strategy and central digital initiatives
• Drive and support the Key User as Level2 Functional support to distribute & capitalize returns of experience for Functional & process support (methodologies, rules & control)
• Insure GSI/ERP running maintenance and evolutions implementation: Manage key users’ community, define improvements priorities, monitor GSI/ERP business indicators to ensure processes efficiency, insure coordination with BPO and coordinate GSI/ERP new releases implementation
• Perform an efficient mitigation in operational Crisis (communication, coordination, workarounds, degrade mode definition) related to application issue
• Consolidate Training Kit, verify the business training needs and coordinate the training sessions
• Assure Methodologies deploy among M&PI experts & KU network, animate KU network through regular meetings

Requirements:

• Degree in Engineering or equivalent
• Basic knowledge of business analysis 
• Familiarity with IT tools
• Understanding of industrial processes (academic knowledge is fine)
• Fluent English, written and spoken
• Interest in railway and service industries
• Strong communication skills, adaptability, and teamwork
• Positive attitude toward change and continuous learning.

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  

Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law.