Customer Service Manager (Railway / Bid)

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Date: 15-Oct-2021

Location: Seoul, Korea, Korea, Republic of

Company: Alstom

Req ID:165842 

We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 70 000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact. 


Alstom has presented in Korea for transportation business since 1972 with the supply of diesel locomotives. Since then, Alstom has led in signalling solution and in the inauguration of KTX in 2004 and AREX (Incheon Airport Link) in 2010. Alstom proved its capability as a world leader in high-speed trains and also as promoter of sustainable mobility, offering a complete rail solution. Alstom Korea Transport continues the success as being business partner of Korea railway industry by providing main spare parts of KTX and signalling solutions to important operators in Korea.  



We are looking for Customer Service Manager based in Seoul Korea. We deliver signaling and services solutions to our customers such as KORAIL, AREX, Seoul Metro 9, etc. in sustainable and smart way. You will interface with services sales organization: commercial, supply chain, technical, finance, internal & external suppliers. You would report to Service Operation Manager Korea.


If you are keen to develop your career in international organization, this opportunity is ahead of you. We offer an international mobility opportunity for experienced talents.


What are my responsibilities?

  • Prepare tenders for signalling and services (parts, products and modernization) on time from the definition of the costs up to delivery to the customer according to Alstom internal process, customer requirements
  • Prepare and validate the offers being accountable for cost, deliveries, quality
  • Respond and manage customer inquiries about offer, about later order and customer service issues in a timely manner
  • Ensure KPI: Time-to-Quote, Hit Rate
  • Manage and develop customer relation
  • Create business development opportunity in signalling and services
  • Ensure the internal and external process as required


What do I need to qualify for this job?

  • Bachelor degree in Business Administration, Engineering or equivalent
  • 5-10 years experience in engineering, rail and infrastructure industry
  • Experience in bidding for public enterprise
  • Experience in SAP
  • Good verbal and written communications skill
  • Commercial acumen & business relationship management with customers
  • Autonomous, self-initiative, able to work under pressure
  • Fluent in English and Korean

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   


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