Warranty Quality Manager

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Date: 31-Aug-2022

Location: Saint-Ouen, FR

Company: Alstom


We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more than 70000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.   


Job Title (Job Code):   Warranty Quality Manager / Engineer / (QC-WA-00)



Implement, animate and improve the Warranty Quality function applicable to all Product Lines within a or several Regions interfacing with the PI community


Organisation structure (job belongs to…)

  • Regional Quality organization
  • Global Warranty Quality


Reports directly to:

  • Quality function within Region (or Head of Warranty Quality Group)

Other reporting to:

Warranty Quality Director (QC-WA-00)


Direct reports:


Network & Links


  • Global PI and Quality teams incl Head of SQ Warranty
  • Site, country, cluster, Region PI/Warranty teams
  • Site, country, cluster, Region Quality teams incl Supplier Quality
  • PI Manager (PrWM - Project Warranty Manager) and PrQSM (Project Quality & Safety Manager) community
  • RAMS (Reliability, Availability, Maintenability, Safety) and Engineering teams


  • External Auditors/Assessor
  • Suppliers



Performance Measurement

  • Availability and consistency of PI/Warranty expenses for key projects => WBA KPI
  • Availability and consistency of RG data for key projects => RG target achievement KPI
  • Availability and consistency of K1, K2 and K3 with respect to RG for key projects
  • Correlation between Reliability Growth and PI/Warranty Expenses
  • K1, K2 and K3 Management with Suppliers during Commissioning & Warranty Phase
  • Return of Experience of PI phase with respect to critical projects
  • Assessments of PI governance processes
  • DFQ (Development for Quality) Gates with respect to PI/Warranty and their look-ahead accuracy
  • Timely analysis and reports of any WQ task upon request



  • Support Head of Warranty Quality Group with consolidation of reports and KPIs (if requested)
  • Support proper PI expenses collection, follow-up and analysis at Region, cluster, country PI level
  • Support investigation of important PI cost anomalies
  • Review monthly Warranty Budget Adherence and Evolution KPI at Region, cluster, country PI level
  • Animate Regional PI Manager (PrWM) network and liaise with Regional PrQSM network
  • Drive collection of Reliability Growth (RG) data and reports in close collaboration with RAMS
  • Support establishment and follow-up of RG target achievement KPI in close collaboration with RAMS
  • Drive establishment of K3 management at local level and support PI Manager (PrWM) for critical K1 & K2
  • Drive critical K1, K2 or K3 with suppliers in support of Supplier Quality Warranty (if requested)
  • Ensure consistency between Top Reliability Growth issues and existing K1, K2 and K3 on critical projects
  • Support ramp-up of projects with respect to RG and Warranty expenses (if requested)
  • Support escalation process in case of Quality alerts with respect to warranty
  • Deploy assessment process and plan of PI governance adherence in collaboration with Global and Local PI Function
  • Ensure regular and proper DFQ look-ahead for PI relevant Gate Reviews, in particular FQA
  • Ensure Return of Experience of the PI phase for relevant projects via PI Managers (PrWM)
  • Support optimization of Return of Experience from warranty phase towards Engineering by Development Quality


End-to-end performance:

  • Ensure Customer Satisfaction; Warranty closure and Warranty Budget Adherence by driving efficiently PI and Quality processes aligned with PI and Quality Function



Educational Requirements


  • Equivalent of MSc in Europe, BSc or equivalent in Mechanical/Electrical/Electronic Engineering



  • MSc in Mechanical/Electrical/Electronic Engineering



  • Basics in Engineering & RAMS
  • Basics in PI/Warranty, Test & Commissioning or Service
  • Basics in Quality



  • Several years in RAMS
  • Several years in Quality PI/Warranty, Test & Commissioning or Service

Competencies & Skills

  • Team Management (L3)
  • Communication with Business Partners (L3)
  • English (L3)
  • Railway Safety and RAMS (L2)
  • Project Management for Non-Project Mgrs (L2)
  • Environment, Health and Safety (EHS) (L2)
  • Digital Network & Internal Community Management (L2)
  • Products & Services Knowledge (L2)
  • Problem solving (L2)
  • Quality Effectiveness (L2)
  • Engineering Knowledge (L2)
  • Configuration and Change Management (L2)
  • Digital and Analytics Tools (L2)
  • Safety Issue Management (L2)
  • DFQ Management (L2)
  • Finance for Non-Finance (L2)
  • Assessment/Audit Management (L2)
  • CONQ S1/S2 Technical analysis knowledge (L2)


An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.   


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