TOSM Business Process Owner (location flexible) F/H

Req ID:512215 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Alstom is looking for a dynamic TOSM Business Process Owner (BPO) to help shape the next generation of our Train Operations & System Maintenance (TOSM) solutions. If you thrive at the intersection of operations, digital transformation, and global collaboration, this is your opportunity to make a real impact.

Your mission will be to ensure the technical development, to pilot implementation and ensure proper adoption of Alstom Service Train Operations solutions, particularly focusing on the planning and execution of contracts with Operations scope.

What you’ll do

Business requirements and process definition

• Capture business needs through exchanges with subject matter experts and key users in the projects and regions (interviews, workshops and on-site operational missions)
• Formalize process (service execution as well as central governance) descriptions and key business functional rules within the functional specification, ensuring consistency with end to end processes, integration of tools into a consistent Operations core model, including interfaces between tools and with the Service core model (GSI, SES, DMP tools, …)
• Coordinate validation of processes, functional requirements and key business rules with relevant business stakeholders. When applicable, lead Prototype / Proof-Of-Concept / Pre-study with IS&T specialists and/or external partners to validate the proposed solutions
• Define the appropriate roadmap for the evolution of related tools to achieve the targeted process and business coverage
• Drive required tool sourcing, developments or evolutions in close collaboration with the IS&T department (Industrialization specification, contribution to editors selection, detailed design, and validation)
• Ensure validation of changes (new solutions/tools/features) through user acceptance testing and pilot implementation

On-site deployments, Tools adoption & Users community animation

• Define the deployment process & change management program to support the rollout of new methodologies or tools;
• Identify and periodically review adoption KPIs to track usage of the tool and its key functionalities
• Define and update training documents and materials based on user feedback (return of experience) and new tool evolutions
• Animate and support worldwide network of regional and local key users and experts to explain updates and changes, share pain points, best practices and evolutions needs
• Participate in internal and external promotion and communication

What You Bring:

• Ability to define processes, manage change, and drive adoption
• Understanding of Railway Operations (especially Scheduling/Rostering)
• International experience in a digital or tech‑driven environment
• Strong communication, agility, and leadership mindset
• English fluency

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.