Service Ops Digital Solutions Technical leader

Req ID:459018 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

The position will be running under the Service Operations Method & Process Integration Department, which oversees the definition and deployment of methods and tools for our operational & industrial staff during Service maintenance contracts.

What do we do?

We support the digital transformation of the service business, we build and continuously improve the Service Operations digital core model, we support Regions in the implementation and the full adoption of those solutions and the embedded processes.

This position can be based in any Alstom location globally.

Your mission?

Your mission will be to ensure the technical development and pilot implementation of digital solutions for the planning and execution of maintenance activities.

You will have the following responsibilities :

• Business requirements and process definition :
  • Capture business needs through exchanges with Service operations industrial network centrally and in the Regions (interviews, workshops and operational missions on site) :
  • Formalize process description and key business functional rules inside Functional specification and organize validation with proper business stakeholders ;
  • Ensure consistency with existing Service core model and implemented End to End processes ;
  • Define the appropriate roadmap of the related tool / tool evolution to converge toward targeted process/business coverage ;
  • When applicable, lead Prototype / Proof-Of-Concept with IS&T and/or external partners to validate functional requirements and key business rules ;
  • Once validated, drive the necessary Information Solution tool development and evolution in close collaboration with IS&T department (Industrialization specification, contribution to Editors selection, Detailed design and validation) ;
  • Ensure proper validation through user acceptance tests and implementation on pilot project.
• On-site deployments & Community animation/appropriation
  • Define the Deployment process approach & change management program to support the deployment of new methodologies or tools;
  • Define and update trainings documents and materials based on Return of experience;
  • Animate and support worldwide network of Regional and Local Key users and experts to share pain points, best practices and evolutions needs
  • Participate to Internal and External promotion and communication

You will interact with several stakeholders including operations, tender team, central business process owners (BPOs), regions (RBPEs) and local organizations, IS&T & external IT providers.

Your skills & experiences

• You have minimum of 5 years of qualified work experience
• You have experience in Maintenance Operations, planning and/or Reliability Engineering for Railway Maintenance projects
• Practical knowledge of the current Service core solutions is a strong plus (SAP GSI, SES Apriso, Geocall DO/FPO, Qlik)
• You have worked in a complex and international industrial environment with a clear mission of change management
• You have excellent analytical skills, you are structured and process-oriented, understanding how changing input affects output
• You have excellent communication, listening, presentation and writing skills
• You are comfortable with working in a cross-cultural environment and you are able to communicate fluently in English
• You can speak to people on their level and you can make yourself understood with anyone, from shop floor staff to support function professionals, to top level manager

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.