Business Process Owner - Group Quality

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Date: 13 Nov 2023

Location: Saint-Ouen, FR

Company: Alstom

Req ID:430976 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide


  • Is the Reference for Quality SAP ERP solution
  • Defines the strategy & the referential for Quality SAP ERP tools and processes, ensuring that quality processes are correctly implemented in SAP, appropriately deployed by RBPEs, and applied correctly by end-users
  • Improves and drives evolutions of Quality SAP ERP tools core model as of Quality strategy and business needs
  • Animates & supports RBPE network to ensure proper deployment and daily use.
  • Ensure adoption of the related process and tools
  • Support the global Quality digital transformation



The Business Process Owner (BPO), for the relevant scope:

  • Defines the strategy of SAP ERP for Quality related tools and processes
  • Executes the roadmap as defined
  • Ensures Quality community alignment on processes & tools adherence and adoption
  • Is accountable of KPIs definitions and target achievement for deployment and adoption
  • Is accountable of operational Business Intelligence strategy linked to the tools


The Business Process Owner (BPO) supports and animates RBPE network for Quality SAP ERP roadmap deployment

  • Sustains, develops, and animates the worldwide RBPE & Key User with periodic meetings
  • With expertise, supports RBPE activities in order to ensure for each region / country / site project deployment in line with QCDT objectives and aligned with global GSI/AOS roadmap
  • Supports preparation of the site deployments (pre-study, gap analysis)


The BPO is the main counterpart for IS&T team for the scope. The Business Process Owner:

  • Makes sure business requirements are understood by IT
  • Defines the changes to be performed
  • Validates the detailed specifications
  • Ensure UATs are performed and validates new solutions.
  • Ensures change management


In charge of deployment and knowledge management for the scope, the Business Process Owner:

  • Build and deploy the relevant global training programs to support change management and to ensure the maturity development of all stakeholders.


Key Job Authorities and Dimensions (Expenditure/Hiring authorities, total budget resp., team size; etc.):

  • Functional link only (RBPEs)

Performance measurements:

  • Project On-Time-Delivery
  • Adoption & usage KPIs


Educational Requirements


  • Engineering or Business School master’s degree


  • NA




  • Strong knowledge of Quality processes  
  • 5 to 10 years of experience, with a previous experience as key user in ERP or transverse project management (ideally with Information System,) involving multicultural teams
  • Strong knowledge of SAP ERP (QM or SC or CS)


  • Quality operational experience

Competencies & Skills

  • Fluent English with international mindset
  • Resilient & proactive
  • Capacity to train & coach others
  • Focused on continuous improvement & efficiency
  • Influence and convince others
  • Written and Oral communication abilities
  • Able to work in multinational environment
  • Frequent travels worldwide


Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 





Job Type:​Experienced​

Job Segment: Business Process, ERP, BPO, SAP, Change Management, Management, Technology, Operations

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