Services NAM Mobilization Manager

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Date: 6 Jul 2024

Location: Saint-Bruno, CA

Company: Alstom

Req ID:454168 


At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.



Job Title

Services NAM Mobilization Manager



  • You will provide guidance, project management expertise and support to the business units in the Mobilization phase and lead some aspects as required, and/or secure the right resources will be allocated to the project.
  • You will develop and implement key performance metrics consistent across all business units and sites, and supervise the Project Managers assigned to the Mobilization Phase.
  • Also, the Mobilization Manager is in charge of MPC (Maintenance Performance Center) deployment in the NAM Region, working closely with the BU lead and the Head Quarter.  
  • Finally, the Mobilization Manager would also support any projects across the Region as Operational Excellence experts, as needed.



  • Reports hierarchically to Business Excellence Director  


Responsibilities and Accountabilities

Projects Mobilization


Tender phase:

  • Take part in the preparation of Mobilization specific deliverables
  • Review of Mobilization assumptions and related costing
  • Take part in TTM and TTG to ensure transfer of tender assumptions into mobilizing projects

Mobilization Phase:

  • Support the project starting phase in coordination with available project resources.
  • Take part in the preparation of the Launch Seminar to ensure all key topics are identified and managed.
  • Take part in the MGR and RGR Reviews and actual Gates.
  • Take part in MPR and CPR/RPR/LPR.
  • Project mobilization coordination with strong relationship with GMs / PMs
  • Provide guideline for mobilization & secure the good processes / procedures are known
    (Guideline for mobilization, Project Management Manual, DFQ…)
  • Support / develop Projects Mobilization planning & milestones in coordination with GMs/PMs
  • Check and redefine organization if needed the Staffing plan for Project Mobilization.
  • Mobilization will push / support to get the right staffing on time.
  • Coordinate with support functions to ensure proper mobilization of functions.
  • Support projects in getting involvement of functions for the implementation of complex processes.
  • Continuous Improvement: To perform REX of mobilized projects and feedback into bid factory


MPC – Maintenance Performance Center

  • Communicate with BU leads & GMs around MPC concept to define the future organization, budget, deployment milestones.
  • Address the Change Management with local team (ways of working, communication..)
  • Support MPC implementation in the NAM Region in coordination with central MPC Team.
  • Define objectives, strategy and KPIs of the future MPC.


Operational Excellence / Supporting Projects  

The Mobilization manager will also support critical projects across the Region, with the priority to :

  • Analyzing current Maintenance Project situation & Processes to identify areas for improvement and develop strategies for delivering short and long term improvements.
  • Developing and leading improvement, setting objectives, developing plans, coaching, training and define performance targets.
  • Lead & support local team to execute according to plan, mobilize projects on time, and recover difficult projects.   


Market and Business Understanding                                                                                               




Knowledge of Alstom                                                                



Knowledge of other functional areas within the organisation    



Knowledge of the domestic environment                                  



Knowledge of the international environment                             




Educational Requirements

  • Master degree (technical /industrial / engineering)

  • Expert in his métier (management committee members, senior manager, Senior Project manager…)


  • 10+ years related experience and/or training.

  • Strong understanding of the Alstom Services business

Relationship / Communication

  • Internal: Product Line, Service Exec committee, Bids, Supply Management, Finance, Legal, Engineering, Industrial, O&M BU, APM BU, ALM BU, Urban BU and Human Resources

  • External: Customers, Suppliers.

Leadership Skills 




Capacity to coach both Blue collars & management of site/project team      



Rigor, experience in operational activities and results driven X  
Collaboration and team working, critical thinking and problem solving X  
Data driven and courageous, capable of taking decisios X  
Excellent communication skills, good facilitator, ability to influence and lead X  
Ability to perform in ambiguous situations, can effectively cope with change X  


Specific Function Know-How 

Industrial Management



EHS Culture



Project Management



Railway Safety & RAM



Products & Services Knowledge



Quality Management






Specific onal Know-How

Note ; The candidate can be located anywhere in the USA or Canada 



You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!


Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.



Job Type:​Experienced​

Job Segment: Project Manager, Change Management, Supply, Manager, Technology, Management, Operations

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