Parts & CRO Sales Engineer

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Date: 6 Jul 2024

Location: Saint-Bruno, QC, CA

Company: Alstom

Req ID:455323 


Leading societies to a low-carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorails, and trams to integrated systems, customized services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility worldwide.

Rejoignez-nous en tant que vendeur après-vente, et vous aurez un rôle déterminant pour votre carrière, basé à Mississauga, Ontario/Canada. Nous sommes également ouverts aux candidats basés à Philadelphie, États-Unis / New York, États-Unis / ou New Jersey, États-Unis.


Atteindre les objectifs de croissance et de vente. Soutenir le directeur de clientèle dans la mise en œuvre de la stratégie de vente et l'exécution des projets.


Vos responsabilités seront les suivantes


  • Construire et promouvoir des relations solides et durables avec les clients en établissant un partenariat avec eux et en comprenant leurs besoins.
  • Présenter des rapports annuels et périodiques sur les ventes et les marges
  • Préparer les prévisions de ventes annuelles et le budget commercial
  • Identifier les marchés émergents et les évolutions du marché tout en étant pleinement conscient des nouveaux produits et de l'état de la concurrence
  • Adopter les processus et règles standard de l'entreprise pour les appels d'offres et l'obtention de contrats en coordination avec les plates-formes et les métiers.


En tant que candidat idéal, vous possédez les compétences suivantes :


  • Diplôme d'ingénieur ou de commerce.          
  • Master en administration des affaires ou en ingénierie (souhaitable).
  • Au moins 5 ans d'expérience dans le secteur ferroviaire ou dans un secteur connexe ou dans l'ingénierie de projet.
  • Grande maîtrise des produits et services de l'organisation.
  • Bonne connaissance et bonnes relations avec les clients du secteur des transports dans le pays/le groupe/la région (souhaitable).
  • Bonnes capacités numériques et analytiques.
  • Bonne capacité de planification et d'organisation.
  • Forte capacité à convaincre, à influencer et à persuader.
  • Bonne capacité à résoudre les problèmes, à faire preuve d'esprit critique et à prendre des décisions.
  • Sens du développement commercial et capacité à anticiper les besoins des clients.
  • Capacité à s'adapter à des environnements exigeants et changeants.
  • Esprit international et bonnes aptitudes à la communication en anglais.
  • Sensibilité aux facteurs culturels mondiaux et locaux.

Position Overview:

The primary function of the PCRO Sales Engineer is to contribute to the process of selling assigned product lines to targeted customers in key market areas in close collaboration with key stakeholders. This position will be responsible to support assigned sales goals consistent with the expectations of a thoroughly seasoned professional sales engineer for the assigned product categories by providing deep and broad technical consultation to drive customer awareness and education on the value of Alstom’s portfolio of offerings. This position will have the responsibility to manage all product knowledge aspects of the customer relationship, providing sales and technical assistance with distributors, customers, end users and specifiers. It will require interfacing with multi-disciplinary engineering teams and the sales team to help bridge the technical gap and provide engineering presence for the customer meetings.

The Sales Engineer will work cooperatively with inside sales and other members of the team, as well as with our supplier’s sales channels and management to meet or exceed monthly sales quotas at the appropriate gross margin while increasing customer satisfaction. The Sales Engineering will work with PCRO Engineering team to help streamline the marketing strategies for Sales Team to best impact the customer.  Selling at all levels, they will have to understand the customer's applications and strategies and collaborate with the team to propose the best solutions for their customers’ requirements.


What you will be doing in this role:

  • Provide accurate and timely planning and specification interpretation, quotation and technical support
  • Communicate with customers, warehouse and plants to facilitate problem resolution
  • Collect, analyze and utilize market intelligence regarding competitive products, customer needs, preferences and buying habits
  • Review and interpret customer needs on plans and specifications
  • Provide facility timely solutions to customer issues by utilizing available resources or creating procedure for resolution
  • Awareness of and responsiveness to market conditions and competitive activities while communicating such information to product divisions
  • Participate in bids calls, presentations and quotations to customers using company price and delivery guidelines while using sound business judgment
  • Ownership of the Engineering Sales Deck and marketing material related to Services Engineering.
  • Coordinate, align and make accountable various Alstom product teams to assist with issue solution in a timely and cost effect manner


Required (Basic) Qualifications:

  • Bachelor’s degree from an accredited institution in Mechanical, Industrial or Electrical Engineering
  • Minimum three (3) years of experience within the transportation sector and rail industry specifically
  • Minimum two (2) years in a Sales engineering role in a technical environment
  • Must be able to work in the United States without corporate sponsorship now and within the future


 Required Skills:

  • Possess excellent communication skills
  • Knowledge of key customers within sales territories
  • Time management, presentation and planning skills
  • Command knowledge of Alstom and service capabilities and can assemble standard offerings to meet customer needs with occasional internal oversight
  • Possesses an understanding of the sales process using sales techniques as evidenced by good customer relationships
  • Demonstrated and understanding of market trends, industry issues and knowledge of competitors
  • Effective interpersonal and teamwork skills
  • Ability to leverage support personnel to meet customer and organizational needs


Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 


Job Segment: Sales Engineer, Facilities, Inside Sales, Technical Support, Telemarketing, Sales, Operations, Technology

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