Fleet Support Center Digital Service Engineer

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Date: 04-Feb-2023

Location: Saint-Bruno, QC, CA

Company: Alstom

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Alstom’s products portfolio ranges from high-speed trains, metros, monorail, trams and e-buses to integrated systems, customized services, infrastructure, signalling and digital mobility solutions. With Bombardier Transportation joining Alstom on January 29, 2021, the new Group’s combined revenue amounted to €15.7 billion for the 12-month period ended March 31, 20201. Headquartered in France, Alstom is now present in 70 countries and employs 75,000 people. www.alstom.com


Services Engineering is a key function of Services NAM (Americas). The function provides engineering expertise and technical solutions to the various Business Units (BU) of Services. We support Operations and Maintenance (O&M) sites, as well as lead the design efforts for Asset Life Management (Modernizations, upgrades, overhauls of rail vehicles) and support the Parts Obsolescence BU. We provide engineering support to all products maintained by Alstom that operate in the North American market (automated people movers, light rail vehicles, commuters, metros, locomotives…), as well as several of the infrastructure components (guideways, stations, depots, electrification and power distribution…). We are 160 professionals, located in 17 different sites across the continent.


Alstom has an opening for a Fleet Support Center Digital Service Engineer. The position is posted for our St-Bruno, Qc site but may be eligible for any Alstom Services sites in the USA and Canada. In Alstom Services, our focus is to provide excellence in customer support and develop innovative mobility solutions.



  • Set up and operation of the first NAM maintenance fleet support center, used to centralize and display the O&M data from several fleet O&M sites
  • Work with Digital Solutions engineering to support, configure and analyse the data from hardware and software components to the projects
  • Provide second line of technical support to the O&M sites (level 1)
  • Ensure smooth transition of the FRACAS process from the rolling stock reliability engineering team to site Services O&M team
  • Develop dashboards, KPIs and other means of monitoring fleet reliability
  • Become subject matter experts in prognostics (predictive maintenance), data analytics (trends, correlations across multiple sites and products), Condition Based Maintenance (CBM), and remote telematic sensors (Motes, Netbox, Alphabox, LoRA…) data collection and analysis
  • Program alerts and data mining algorithms using Alstom digital tools such as Healthub and Orbiflo
  • Support Bids in producing and costing CBM offers
  • Support Sales and Business Development when selling CBM services to customers
  • Support Rolling Stock in the design and validation of the end to end process (data acquisition, model implementation, algorithm implementation and trigger of the alert, impact on the maintenance service)
  • Provide data supporting the optimization of the fleet maintenance regime



  • Bachelors Degree in Engineering (rail, electronics or software engineering preferred) or any pertinent Bachelor Degree in data analysis
  • Minimum 5  years of experience in railway, Data analysis or embedded CBM automation data monitoring industry
  • Member of Quebec Order of Engineers, or equivalent, an asset
  • Experience in functional vehicle system engineering and/or experience in train/vehicle control and communication system
  • Strong knowledge on CBM digital monitoring tools and Data analysis
  • Project technical coordination experience
  • Fluent in English and French
  • High degree of self-motivation
  • Ability to work independently as well as to drive internal/external resources
  • Problem solving attitude: the candidate has to identify and resolve complex technical issues.
  • Strong understanding of railway vehicle and wayside systems and subsystems
  • Software technical background desirable
  • Proven ability to influence, negotiate and build effective relationships across divisions and organisations
  • Strong analytical skills
  • Candidate must be versatile, very autonomous, with hands-on experience, comfortable working in unclear and ill-defined environments, resourceful to find information


Occasional travels in Canada and USA.



Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 


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