Troubleshooter

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Date: 25-Jul-2022

Location: Saharanpur, UP, India

Company: Alstom

We create smart innovations to meet the mobility challenges of now and the future. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses, autonomous subways, signalling and digital mobility solutions. Joining us means joining a truly global community of 36 300 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact. www.alstom.com

 

About Alstom in India

Alstom has established a strong presence in India. Currently, the company is executing metro projects in several Indian cities including Chennai, Kochi and Lucknow where it is supplying Rolling Stock manufactured out its state of the art facility at SriCity in Andhra Pradesh. In the Mainline space, Alstom is executing Signaling & Power Supply Systems for the 343 Km. section on World Bank funded Eastern Dedicated Freight Corridor. Phase 1 in the construction of the new electric locomotive factory for manufacturing and supply of 800 units of 12000HP locomotives is also complete at Madhepura, Bihar while the depot at Saharanpur, Uttar Pradesh is ready to commence operation. Alstom has set up an Engineering Centre of Excellence in Bengaluru, and this coupled with a strong manufacturing base as well as localized supply chains, is uniquely positioned to serve customers across the globe. Today, Alstom in India employs close to 3600 people and in line with Government of India’s ‘Make in India’ policy initiative, Alstom has been investing heavily in the country in producing world class rolling stock, components, design, research and development to not only serve the domestic market, but also rest of the world. www.alstom.com/ India

NETWORK & LINKS:

INTERNAL

  • Fleet & Warranty Manager
  • Warranty Reliability Manager
  • TS Manager, Helpline and Depot TS team
  • Engineering
  • RAMS
  • Sourcing
  • SCM

EXTERNAL

  • Customer

OVERALL PURPOSE OF THE ROLE:

The Warranty Engineer is responsible to perform the following : -

  • Upkeeping failure report, up to date and using soft tools effectively
  • Strengthening processes for site level operations for Warranty management in regard to actual work environment when loco will be on operation in mainline
  • Efficient and smooth warranty management
  • Ensure contribution to fleet availability according to contractual commitments during warranty phase
  • Material Consumption tracking and acurate prediction of spares, consignment stock and paid spares in time.
  • Reliability growth issues tracking and follow up with internal stakeholder and suppliers for on time closure
  • Take lead on RCA, Governance and Corrective actions from Supplier
  • Execution of repairloop for the parts which are under warranty
  • Ensure contribution to Reliability Growth and Return of Experience
  • Efficient and fast Epidemic failure management with closure of open issues/failures
  • Reliabilty growth issues fleet retrofitment tracking and on time closure
  • Monitoring critical supplier performance and sharing feedback to SQA and Sourcing for warranty extension 
  • Guarantee the application of EHS rules and WI processes

RESPONSIBILITIES:

  • Provide up-to-date data/ information to internal and external customers
  • 8-D creation on time for all K3 & K4 issues
  • Ensure on time NCR creation for warranty issues
  • Ensure on-time troubleshooting at mainline/ PRT location to maintain fleet availability according to contractual commitments
  • Timely Creation of sub con PR for failed parts
  • Ensure contribution to fleet availability according to contractual commitments
  • Monitoring of Loco configuration for the serialized parts
  • Suppliers Governance, Warranty Implementation and secure Repair Loop
  • Management of ERP data for Warranty Tracking
  • Contribute to WI image and skills acknowledgement
  • Organize and optimize warranty spares repair loop incl. Intervention reports
  • Contribute to claims and negotiations with external supplier (regarding warranty)
  • Ensure compliance to standard processes (ISO, EHS)
  • Promoting the Alstom Code of Ethics and adhering to the highest standards of ethical conduct.

 

  • Performance & Efficiency
  • Availability of trains according to contractual commitments
  • Respect of allocated QCD budgets
  • Customer & Maintainer satisfaction with respect to WI scope
  • Compliance with EHS rules and WI processes
     
  • Continuous improvement
  • Promote continuous improvement ways of working within the warranty team, ensuring robust processes are in place.
     
  • Team Management (if applicable)
  • Lead, coach and develop peers and team
  • Lead specific duties of the warranty team
  • Compliance to all relevant procedures and to report and recommend any potential improvements
     
    Qualifications & Skills:
     
    EDUCATION
  • B Tech in Electrical/Electronics or equivalent

 

BEHAVIORAL COMPETENCIES

  • Good communication, report writing and organisational skills
  • IT skills – competent user of Personal Computer, including office packages, SAP, Planning tools as MS Project, PMS...
  • Flexible working hours
     
    TECHNICAL COMPETENCIES & EXPERIENCE 
  • Min 7 years of experience in Railway Environment in loco/coaches/trains/metros related product maintenance, servicing, troubleshooting and warranty operations
  •  

EXPERIENCE / SKILL SET

  • Locomotive/Coaches/Metro Troubleshooting
  • lntense railway/metro related Product knowledge
  • Railway safety and RAM
  • EHS knowledge
  • Project Management
  • Team Lead and Team Développent skill sets
  • Strong technical knowledge about Loco electricals, electronics, TCMS and deep down troubleshooting of Rolling Stock .
  • In depth 3-Ph Loco Knowledge and clear understanding about Indian Railways environment
  • Strong technical and analytical skillset and dedication for troubleshooting of loco equipment
  • Team work, Team lead and Team Management
  • Analytical and Collaboratives
  • Data management and Analytics
  • Customer, Supplier & PUs Interface
  • Good presentation and documentation acumen
     
    LEADERSHIP SKILL
    AGILE
  • Dealing with uncertainty
  • Business Acumen
  • Innovative
  • Learning on the fly
     
    INCLUSIVE
  • Building effective (virtual) teams
  • Listening and informing
  • Managing diversity
  • Understanding others with empathy
     
    RESPONSIBLE
  • Customer focus (internal and external)
  • Integrity and ethics
  • Managerial courage
  • Managing with vision and purpose.

An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  we are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.  


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