Trouble Shooter Technician

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Troubleshooting and Support (TS) Manager in our dynamic PRT Zonal location we’re looking for?

Your future role

Take on a new challenge and apply your comprehensive electrical/electronics expertise in a new cutting-edge field. You’ll work alongside innovative, dedicated and collaborative teammates.

You'll lead the Prompt Response Team (PRT), ensuring on-time troubleshooting and fleet availability, in line with our contractual commitments. Day-to-day, you’ll work closely with teams across the business (Helpline and Depot TS team, Engineering), manage local warehouses and much more.

You’ll specifically take care of root cause analysis, governance and corrective actions from suppliers, but also contribute to reliability growth and return of experience.

We’ll look to you for:

• Effective customer relationship management

• On-time fleet troubleshooting and availability

• Management of local warehouse and field issues

• Coordination with suppliers for field modifications

• ERP data management for warranty tracking

• Promotion of continuous improvement within the team

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Electrical/Electronics Engineering or equivalent

• Experience in railway environment maintenance, servicing, and troubleshooting

• Knowledge of railway safety, reliability, availability, maintainability (RAM), and EHS standards

• Familiarity with IT tools such as SAP, MS Project, and Office Suite

• Strong leadership and team development skills

• Project management experience

• Excellent communication and organizational abilities

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines

• Work with cutting-edge technology in rail signalling

• Collaborate with cross-functional teams and supportive colleagues

• Contribute to innovative and impactful projects

• Utilize our flexible and dynamic working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning programs

• Progress towards advanced leadership roles

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.