Fleet Dispatcher

Apply now »

Date: 12-Jan-2022

Location: Saharanpur, UP, India

Company: Alstom

We create smart innovations to meet the mobility challenges of now and the future. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses, autonomous subways, signalling and digital mobility solutions. Joining us means joining a truly global community of 75000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact. www.alstom.com


About Alstom in India

Alstom has established a strong presence in India. Currently, the company is executing metro projects in several Indian cities including Chennai, Kochi and Lucknow where it is supplying Rolling Stock manufactured out its state of the art facility at SriCity in Andhra Pradesh. In the Mainline space, Alstom is executing Signaling & Power Supply Systems for the 343 Km. section on World Bank funded Eastern Dedicated Freight Corridor. Phase 1 in the construction of the new electric locomotive factory for manufacturing and supply of 800 units of 12000HP locomotives is also complete at Madhepura, Bihar while the depot at Saharanpur, Uttar Pradesh is ready to commence operation. Alstom has set up an Engineering Centre of Excellence in Bengaluru, and this coupled with a strong manufacturing base as well as localized supply chains, is uniquely positioned to serve customers across the globe. Today, Alstom in India employs close to 3600 people and in line with Government of India’s ‘Make in India’ policy initiative, Alstom has been investing heavily in the country in producing world class rolling stock, components, design, research and development to not only serve the domestic market, but also rest of the world. www.alstom.com/ India



  • Fleet & Warranty Manager
  • Warranty Reliability Manager
  • Fleet Leader, Helpline Leader
  • TS Manager,
  • Helpline and Depot TS team
  • Operation Team
  • Planning Team
  • Engineering Team (if required)


  • Customer


The Fleet Coordinator/Planner is responsible to perform the following : -

  • 24hr Fleet Management, Fleet Planning and Fleet Coordination
  • ensuring all customer related, safety and reliability issues are delivered and agreed within the restrictions of the available resource and facility –
  • Coordinate Loco Handover From Customer to Depot and Vice Versa
  • Manage proper reporting and notice submission to Customer in time
  • Continuous coordination and Synchronisation with Customer for Smooth Loco operation across Indian Railways
  • Continuous coordination with IR Customer for Loco Movement for PM/CM and PRT attentions



  • Customer relation
  • Provide up-to-date data/ information on fleet status to internal and external customers
  • Ensure real time customer support and forward facing defects are efficiently managed.
  • Timely Submission of Reports and Notices to Customer in alignment with Internal Stakeholders
  • Alignment with all TLCs/IR for loco management and better usage of locomotives
  • Coordination for Loco In and Out Management and Align wih Customer for KPIs
  • Continuous coordination with IR Customer for Loco Movement for PM/CM and PRT attentions.
  • Define & Implement project fleet strategy to fit with contractual requirements and Business Needs
  • Manage the day-to-day contacts with Customer regarding service provision of the Locomotives
  • Interface with customers. Interacts strongly with other internal departments to ensure SQCD of the fleet.
  • Support exceptional schedule changes in line with Commercial & Customer requirements
  • Communicate fleet availability/performance to all areas of the Business & Customer
  • Active Participation in Planning


  • Operation
  • Timely calling of Locos for Schedule maintenance activities at Depot in accordance with requirements to maintain a consistently high fleet availability to meet contractual requirements.
  • Ensure sufficient time allocation in the loco planning for preventive maintenances and repairs after considering Depot capacity.
  • Prioritise work at the Depot to meet train availability requirements and alignment with Customer accordingly.
  • React to train failures and infrastructure related issues in conjunction with the Operator to minimise impact on the Production plan.
  • Liaise with the Internal Stakeholders on all planning matters to ensure that any special/urgent requirements have been considered and agree the long-term plan.
  • Provide inputs to Train movement team
  • Continuous coordination with IR Customer for Loco Movement for timely PM/CM and PRT attentions


  • Performance & Efficiency
  • Timely submission of all Reports and Notices
  • Manage all related KPIs (internal and external) in alignment with Customer
  • Minimize service disruption and manage the service delivery in accordance with Contractual QCD requirements.
  • Set, monitor and control planned maintenance including outstanding defects, reliability and safety checks
  • Liaison Loco in and Loco out with Customer
  • Continuous coordination with IR Customer for Loco Movement for PM/CM and PRT attentions


  • Continuous improvement
  • Promote continuous improvement ways of working within the fleet team, ensuring robust processes are in place.


  • Team Management (if applicable)
  • Lead, coach and develop peers and team
  • Lead specific duties of the fleet planners’ team
  • Compliance to all relevant procedures and to report and recommend any potential improvements


Qualifications & Skills:



  • Diploma or B Tech in Electrical/Electronics or equivalent
  • Very good  working knowledge in MS Word and Excel



  • Very Good communication, report writing and organisational skills
  • IT skills – competent user of Personal Computer, including office packages, SAP, Planning tools as MS Project, PMS...
  • Flexible working hours
  • Very good  working knowledge in MR Word and Excel



  • Planning experience in a Indian Railways maintenance environment
  • Relevant administrative qualifications and complete understanding of IR operation and IR organisation 


  • Atleast 4/5 years of experience associated with Indian Railways/Metro in the domain of Train/Locomotive / Fleet coordination/Operation/ Customer Coordination/Troubleshooting/PRT Management/Helpline Management
  • Knowledge of quality and safety systems
  • A general knowledge of Indian rail vehicle maintenance requirements.
  • Experience of working in a Service Site or Production environment.
  • Knowledge and understanding of our customers.
  • Languages : Country language




  • Dealing with uncertainty
  • Business Acumen
  • Innovative
  • Learning on the fly



  • Building effective (virtual) teams
  • Listening and informing
  • Managing diversity
  • Understanding others with empathy



  • Customer focus (internal and external)
  • Integrity and ethics
  • Managerial courage
  • Managing with vision and purpose.



An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers.  we are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals



Job Segment: Dispatcher, Transportation, ERP, Bank, Banking, Operations, Technology, Finance