Technical Customer Interface Support

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Date: 15 Nov 2023

Location: Sahagun, HID, MX

Company: Alstom

Req ID:426563 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. 

Could you be the full-time Technical Customer Interface Support in Sahagun, Mexico we’re looking for? 


Your future role:
Take on a new challenge and apply your engineering technical expertise in a new cutting-edge field. You’ll report to Lucas Herrera (Technical Interface Director) and work alongside passionate, motivated and collaborative teammates.
You'll be the bridge between the customer, in front office, and the remote development team. Day-to-day, you’ll ensure that the product being developed remotely will fulfil customer and regulatory requirements with respects to the contractual scope (based on “as sold”) and according to the project QCD commitments.
You’ll specifically take care of clarify technical contract and ensure that engineering solution will satisfy customer / final users concerns


We’ll look to you for: 

•    Organize technical meetings and reviews with the remote development team and in appropriate time with consideration of the project schedule.
•    Report what the engineers have determined to be doable within the given constraints and projects QCD decision.
•    Get the right level of expertise to support technical meetings / reviews with customer.
•    Participate as customer voice to technical risks and opportunities management.


All about you
We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:  
•    DEGREE OR PASSION IN Electrical or Electro mechanical Engineering 
•    Experience or understanding of Technical requirements management 
•    Ability for problem solving and efficient decision-making in complex environment
•    Customer orientation, building strong and trust relationship
•    Excellent communication skills in English and Spanish bot written and spoken. 


Things you’ll enjoy 

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also: 
•    Enjoy stability, challenges and a long-term career free from boring daily routines
•    Collaborate with transverse teams and helpful colleagues
•    Contribute to innovative projects
•    Steer your career in whatever direction you choose across functions and countries
•    Benefit from our investment in your development, through award-winning learning
•    Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) 


You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note


As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.



Alstom is a global company where our people vision and values embrace Diversity and Inclusion (D&I). Wherever we operate and across all our businesses, we want to create an inclusive culture in which diversity is welcomed and appreciated. By bringing together people from diverse backgrounds and giving everyone the opportunity to contribute with their knowledge, skills, experiences and perspectives, we also generate value for Alstom and its stakeholders.


Employment at Alstom is based solely on a person's merit and qualifications directly related to professional competence. Alstom does not discriminate against any employee or applicant because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.


It is Alstom's policy to comply with all applicable national, state and local laws pertaining to non-discrimination and equal opportunity. The Company's Equal Employment Opportunity (EEO) policy, as well as its affirmative action obligations, includes the full and complete support of the Company. Because it's just the right thing to do. We hope you think so, too.


Job Segment: Technical Support, Technology

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