Technical Customer Interface Manager

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time onsite Technical Customer Interface Manager in Mexico, MEX, MX we’re looking for?

• Your future role

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• "Take on a new challenge and apply your technical and customer interface expertise in a new cutting-edge field. You’ll work alongside collaborative and dynamic teammates.
  You'll act as the vital link between our customers and our remote project development team, ensuring seamless communication and alignment. Day-to-day, you’ll work closely with teams across the business (engineering, project management, and third-party stakeholders), organize and lead technical meetings and reviews, and ensure that engineering solutions meet customer and end-user needs, and much more."

  We’ll look to you for:

• Acting as a mediator between the customer and the remote project development team. ,

• Reporting engineering feasibility and constraints to the customer, including re-use, platform, planning, budget, and QCD decisions. ,

• Following up on train-level operational effectiveness performances throughout the project lifecycle. ,

• Clarifying technical contract requirements (operational, performance, usability, reliability, safety, etc.) to ensure alignment with customer and end-user needs. ,

• Supporting the Chief of Development on trade-offs and endorsing decisions toward the customer. ,

• Ensuring that any customer-triggered contract deviations are tracked, recorded, and officially approved as Variation Orders. ,

• Synchronizing Rolling Stock Development with third parties to ensure seamless product configuration and integration. ,

• Coordinating contractual deliverables with respect to commitments and updating the contractual baseline as needed. ,

• Participating as the customer’s voice in technical risk and opportunity management.",

• Anticipating and addressing risks that could jeopardize customer interests.

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• All about you

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• We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Degree in Engineering or a related field. ,

• Experience or understanding of customer relationship management in a technical environment. ,

• Knowledge of project lifecycle management and technical risk assessment. ,

• Familiarity with rolling stock systems, operational performance metrics, and configuration management. ,

• Strong communication and negotiation skills. ,

• Ability to mediate and resolve conflicts effectively. ,

• Proficiency in organizing and leading technical meetings and reviews. ,

• Analytical mindset with attention to detail. ,

• Resilience and adaptability to manage multiple stakeholders and competing priorities. ,

• A continuous learning mindset to stay updated with industry best practices.

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Collaborate with transverse teams and helpful colleagues ,

• Work with diverse stakeholders, including customers, remote development teams, and multidisciplinary experts to drive seamless project execution ,

• Utilise our inclusive, forward-thinking, and innovation-driven working environment" ,

• Progress towards becoming a key interface leader who ensures the alignment of technical solutions with customer needs and project objectives ,

• Steer your career in whatever direction you choose across functions and countries,

• Benefit from our investment in your development, through award-winning learning,

• Contribute to innovative projects,

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.