Non-Conformity Cell (VIE)

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Date: 18 Nov 2023

Location: Sahagun, HID, MX

Company: Alstom

Req ID:427679 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide

Purpose of the JOB;

  • Implement in cooperation with the NCR Manager the cell
  • Ensure the process of non-conformities on purchased parts from ERP containment to purchase order placement and through all the reverse logistics flow are in place.
  • Define the animation ritual of the NCR cell team



  • Develop the standards processes and tools for the NCR cell
  • Animate the performance and define adequate KPI’s
  • Insure the good performance of the following :
    • Reduce the backlog of NCR to be sent to the suppliers to the minimum
    • Perform the stock movements (restrictions, transfer, scrap)
    • Place and monitor NCR orders for new parts, warranty, repairs in ERP (GSI), follow up quotations and lead times
    • Ensure lead times are respected for repair orders
    • Manage the reverse logistics back to the supplier with the outbound shipment team
    • Prioritize urgencies according to production lines needs and challenge material planners when a NC generates a missing part
    • Ensure accuracy of NCR purchase orders to reduce the risk of good reception discrepancies
  • Animate daily, weekly and monthly meetings with the involved stakeholders
  • Reports state of blocked stock to Material Management
  • Train the team and install multi competencies skills
  • Participate to audits, APSYS
  • Apply ethic and compliances, EHS rules within the team



Relevant KPI

  • Volume of issued and closed non-conformities
  • Time of replenishment (time between declaration of defect and availability of replacement part on the line)
  • Lead time of notification to suppliers
  • Average time spent in restricted area
  • Overall non-conformity process time
  • Value of blocked stock both on site and at supplier location




  • Ensure the application of safety guidelines and proper use of manufacturing equipment
  • Enforce the application of prevention plans / work permit
  • Take all required actions when confronted with any hazard
  • Report all deviation on the production line or in the warehouse
  • Organize problem solving within the department




Quality concepts, Supply Chain concepts, processes continuous improvement, English, Spanish

Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 


Job Segment: Logistics, ERP, Supply Chain, Supply, Operations, Technology

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