Customer Service Officer

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Date: 14 Feb 2024

Location: Roma, RM, IT

Company: Alstom

Req ID:420787 

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 


At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74.000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time CUSTOMER SERVICE OFFICER in Rome we’re looking for?


Your future role

Take on a new challenge and apply your technical expertise in a new cutting-edge field. You’ll work alongside passionate and dedicated teammates.

You'll work on effective management of contractual and customer interface of orders for the repair and supply of products and railway signaling systems in operation on national and international transport companies with strong integration with the operational and financial structures of the Alstom organization in Italy and abroad. Day-to-day, you’ll work closely with teams across the business (particularly the Service Signalling business unit) and much more. You’ll specifically take care of contractual management and customer interface.

We’ll look to you for:

  • Provide reporting according to defined processes and QCD performance and financial KPI analysis.
  • Ensure compliance with the contractual terms and plans defined for the contracts under its responsibility, in compliance with the reference Alstom processes
  • Plan and manage periodic meetings with customers to discuss the progress of activities and to acquire opportunities for improvement or business development.
  • Contribute to the "Continuous Improvement" process through the definition and implementation of an Action Plan for the order
  • Support budget development and revenue plan control
  • Ensure compliance with EHS regulations


All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

  • Degree in Engineering
  • Fluent English knowledge
  • Project management background
  • Conflict management and interpersonal skills, 
  • Team spirit approach and good communication skills, 
  • Communication abilities to obtain collaboration from the matrix organisation involved in the project,



Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

  • Enjoy stability, challenges and a long-term career free from boring daily routines
  • Work with new security standards for rail signalling
  • Collaborate with transverse teams and helpful colleagues
  • Contribute to innovative projects
  • Utilise our informal working environment
  • Steer your career in whatever direction you choose across functions and countries
  • Benefit from our investment in your development, through award-winning learning
  • Progress towards technical and management roles
  • Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) 


You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!



Alstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose?  


Equal opportunity statement:
Alstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.  All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. 


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