VIE - IS&T Business Partner

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Date: 04-Mar-2023

Location: Rochester, US

Company: Alstom

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Alstom’s products portfolio ranges from high-speed trains, metros, monorail, trams and e-buses to integrated systems, customized services, infrastructure, signalling and digital mobility solutions. With Bombardier Transportation joining Alstom on January 29, 2021, the new Group’s combined revenue amounted to €15.7 billion for the 12-month period ended March 31, 2021. Headquartered in France, Alstom is now present in 70 countries and employs 75,000 people.






Type of contract: Volontariat International en Entreprise (VIE)To know more about the VIE program, click here


Location: Rochester, US



Purpose of the job:


The new IS&T operating model focuses on business value and innovation while delivering operations excellence:

  • Service excellence:
    • Development of cost efficient services and standard solutions
    • Improvement of performance, efficiency and agility on business as usual activities with focused KPIs
    • Usage optimization
  • Intimate and value focused advisor:
    • Effective and reactive demand management
    • Proximity with key stakeholders from regions and business (IS&T partners, SPOCs, …)
    • Reliable & skilled functional teams involved in strategic business roadmaps
  • Innovation player:
    • Technology watching activities
    • Expertise on emerging technologies with ability to deliver Proof of Concepts
    • Pro active innovation investigations on market products and best practices


The IS&T operating model is also driven by 4 key principles:

  • Standardize business processes
  • Address regional priorities
  • Improve IS&T cost variability and efficiency
  • Leverage new technologies to bring value to the business


The Local IS&T Business Partner, reporting to the Regional IS&T Business Partner is responsible for managing local IS&T support services and works on local business relationship with regional partners.



Key responsibilities:

The Local IS&T Business Partner is accountable for:

  • Follow up of onsite support reporting and KPIs.
  • Transformation Project Support to include Site Discovery, Local filer\application migration to CLOUD, Local Data Room decommissioning.
  • Ensure governance and compliance with ISO27001, working with Central security teams on requirements across multiple locations.
  • Support Cybersecurity threat & vulnerability prevention, working collaboratively with Central teams to meet Cybersecurity Event/Incident Management & reporting and prevention
  • Work collaboratively with our Central teams to ensure Cybersecurity best practices are followed and meet objectives.
  • Support local onsite support Services (IS$T):
      • Manage partner activities and monitors performance
      • Formalize issues, follow up and escalation with operations teams
      • Liaise with local management (including site MDs) to deal with major incidents / crisis
      • Support\review UPS power management with Site POCs along with creating KPIs to monitor performance.
      • The local partner perimeter (or influence area) may include one or several sites in one or several countries


He / She will interact on a regular basis with Regional IS&T Business Partner, IS&T Business Partners PMO, Solutions Architects, Projects teams, Operations teams and Local Management.


Desired profile :

  • Engineering degree preferably in information technology or master’s degree in information system management,
  • Proven experience in end user support.
  • Fluent in English;  French is a plus
  • Good communication skills and have the ability to communicate widespread with international teams.
  • Result oriented
  • Show intellectual curiosity and creativity.
  • Eager to work with sufficient autonomy in an international environment
  • Team work

Alstom offers competitive salaries, an excellent benefits package, and flexible work options, as well as a uniquely diverse and unified team of professionals.  Our culture supports an environment where employees can continuously learn and gain professional growth through education, exciting projects and career mobility.  Alstom recognizes your achievements and excellent performance through various performance incentive, recognition and reward programs.  Our commitment is to you, the employee. Come work in an environment that is driven by integrity, innovation and visionary thinking.  Make the switch to a new track and join Alstom today! 


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Alstom is a drug-free workplace.


This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


Accommodations for Applicants with Disabilities

Alstom provides reasonable accommodations and/or assistance to applicants with disabilities and disabled veterans (including but not limited to other protected veterans and individuals with known physical and mental limitations).  If you need a reasonable accommodation/assistance for any part of the application and/or hiring process, please contact Alstom’s Recruiting Department at (please use“Accommodation Request” as the subject line). 

Nearest Major Market: Boston