VIE - IS&T Business Partner

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Date: 04-Sep-2022

Location: Rochester, US

Company: Alstom

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Alstom’s products portfolio ranges from high-speed trains, metros, monorail, trams and e-buses to integrated systems, customized services, infrastructure, signalling and digital mobility solutions. With Bombardier Transportation joining Alstom on January 29, 2021, the new Group’s combined revenue amounted to €15.7 billion for the 12-month period ended March 31, 2021. Headquartered in France, Alstom is now present in 70 countries and employs 75,000 people. www.alstom.com

 

 

 

 

 

Type of contract: Volontariat International en Entreprise (VIE)To know more about the VIE program, click here

 

Location: Rochester, US

 

 

In 2015 to support its growth and evolution, Alstom Transport is building a brand new Global Information Systems organization. This deep transformation program will lead us from an IS focused organization to a full IS&T provider for the Business. In this context, our main challenges are to deploy our new organization & international footprint, to integrate & set up new IT activities and to define new ways of working with our partners. Our strategy is to focus on business value and push innovation (emerging technologies, new services, ways of working…) while delivering operations excellence. To participate in this amazing challenge, we are now looking to recruit an

IS&T BUSINESS PARTNER SUPPORT

 

 

 

JOB PURPOSE :

The IS&T Business Partner will be in charge of managing local IS&T support services and support the local BP on managing local business relationship with regional / sub-regional partners.

 

RESPONSIBILITES :

  • Manage local on site support Services (IS & IT) partners on your perimeter:
    • Manage partner activities and monitors performance
    • Ensure compliance with Quality Assurance plans and Service Agreements linked to contracts
    • Formalize issues, follow up and escalation with operations teams
    • Contribute to incident and problem management (led by operations team)
    • Liaise with local management (including site MDs) to deal with major incidents / crisis
    • Approve service requests depending on validation workflows
    • Identify needs for end user training / tutorials
    • The perimeter can include one or several sites in one country
  • Work on local business relationship with regional / sub-regional partners:
    •  Report local demands to regional / sub-regional partners and give feedback to the local business
    • Promote global services and solutions, ensure overall satisfaction
    • Could participate to site workshop, by delegation of regional / sub-regional partners, if IS&T needs to be represented (local cost reduction actions i.e)
  • MAIN CHALLENGES OF THE ROLE :
  • Performance level during separation period at risk
  • Help and support site during transformation period

 

 

PROFILE :  

To be considered for this role, candidate need to demonstrate the following skills experience and attributes:     

  • Graduated with an engineering degree, preferably in information technology, proven experience in end user support.
  • Demonstrate good communication skills. Result oriented and show intellectual curiosity and creativity.
  • Fluent in English, eager to work with autonomy in an international environment and to face the challenges of the new Alstom

 

 

 

Alstom offers competitive salaries, an excellent benefits package, and flexible work options, as well as a uniquely diverse and unified team of professionals.  Our culture supports an environment where employees can continuously learn and gain professional growth through education, exciting projects and career mobility.  Alstom recognizes your achievements and excellent performance through various performance incentive, recognition and reward programs.  Our commitment is to you, the employee. Come work in an environment that is driven by integrity, innovation and visionary thinking.  Make the switch to a new track and join Alstom today! 

 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Alstom is a drug-free workplace.

 

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

 

Accommodations for Applicants with Disabilities

Alstom provides reasonable accommodations and/or assistance to applicants with disabilities and disabled veterans (including but not limited to other protected veterans and individuals with known physical and mental limitations).  If you need a reasonable accommodation/assistance for any part of the application and/or hiring process, please contact Alstom’s Recruiting Department at careers.us@alstom.com (please use“Accommodation Request” as the subject line). 


Job Segment: Quality Assurance, Information Systems, Technology