Project Integrated Service Readiness Manager

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Date: 06-Nov-2022

Location: Rochester, NY, US

Company: Alstom


Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 70,000 people lead the way to greener and smarter mobility, worldwide 


Purpose of the job:

Provide technical project management and technical leadership for assigned contracts executed by the Signaling Services organization, and the “Ready for Service” aspects of assigned Design/Build contracts executed by the Project Engineering organization.  Responsibilities include team leadership, work package planning and management, and customer management for the assigned contracts, including coordinating efforts of the Product Introduction, Special Tools, RAM engineering, Test and Commissioning, Field Maintenance and Training organizations for assigned projects.  The successful candidate will also be the technical leader of the tendering of projects for the Signaling Services organzation, involving Application Engineering, Product Management, and other functional organizations within the Signaling organization.  


Key Responsibilities:

Project ISR Manager is Responsible for:

  • Leading the team providing the estimate of engineering effort needed for Services activities on assigned Design/Build and Services contracts during the tendering phase by:
    • Analyzing, with the support of the Solution Directors, System Application Architect(s), and/or RAM and Test & Commissioning engineers, the potential gaps between the customer's specification and standard solutions and products, then defining the bid strategy and assembling the technical tendering team
    • Leading the technical team to support the Tender Leader in defining the most suitable compliance strategy, then building the system architecture applying the chosen solution with the support from the identified tender team
    • Provide the Tender Leader the estimate of engineering effort and the technical proposal text for the solution, then supporting the estimates during the Quality, Cost, Delivery (QCD) review cycles with Senior Leadership


  • Leading the Integrated Service Readiness team on the execution of assigned Design/Build or Warranty and Signaling Services projects by:
    • Developing the ISR Management plan, including the cost and quality of the ISR elements (Simulation & testing tools development, manuals and training, configuration management, service office and site setup, RAM and Life Cycle Cost models, etc.)
    • Managing staffing and coordination with other Métier or Functions (e.g. Application Engineering, Safety, RAM, Test & Commissioning, etc.) as needed to fulfill the contract needs
    • Representing Alstom at meetings with the end customer and suppliers as the Technical Responsible for the assigned project.  Involve specific subject matter experts as needed
    • Supervising the production of the ISR elements and managing the ISR team involved in the design and implementation of ISR elements.  Perform ISR activities on an as-needed basis
    • Managing coordination with the Central ISR team to ensure integration and compliancy with standard and best practice (REF LIB/ DFS/M&T

Educational Requirements:

  • Degree in Engineering, Computer Science, or another STEM field

Mandatory Experience:

  • 5 - 10 years of experience in Systems/Applications engineering, V&V/Test & Commissioning or Signal system maintenance
  • Demonstratable technical knowledge of Reliability and Maintainability activities for customer sites

Desired Experience:

  • Customer facing experience strongly desired
  • Team leadership experience strongly desired


We believe that a diverse and inclusive workforce is a lever to running a sustainable and successful business. We are dedicated to creating an inclusive environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.

Alstom abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


Accommodations for Applicants with Disabilities

Alstom provides reasonable accommodations and/or assistance to applicants with disabilities and disabled veterans (including but not limited to other protected veterans and individuals with known physical and mental limitations).  If you need a reasonable accommodation/assistance for any part of the application and/or hiring process, please note this in our online application.


Successful applicants will be required to undergo pre-employment drug testing for unauthorized substances. Marijuana and medical marijuana are considered unauthorized substances. Additionally, upon date of hire, applicants will be required to complete the U.S. Department Homeland Security's I-9 form confirming identity and authorization to work in the United States.


Nearest Major Market: Rochester

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