Information Systems and Technology Business Partner US

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Date: 30 May 2024

Location: Philadelphia, PA, US

Company: Alstom

Leading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Alstom’s products portfolio ranges from high-speed trains, metros, monorail, trams and e-buses to integrated systems, customized services, infrastructure, signalling and digital mobility solutions. With Bombardier Transportation joining Alstom on January 29, 2021, the new Group’s combined revenue amounted to €15.7 billion for the 12-month period ended March 31, 20201. Headquartered in France, Alstom is now present in 70 countries and employs 75,000 people.




The new IS&T operating model focuses on business value and innovation while delivering operations excellence. For our US teams, we are looking for a new IS&T Business Partner.

Main missions will be:

Service excellence:

  • Development of cost-efficient services and standard solutions
  • Improvement of performance, efficiency and agility on business as usual activities with focused KPIs
  • Usage optimization

Intimate and value focused advisor:

  • Effective and reactive demand management
  • Proximity with key stakeholders from regions and business (IS&T partners, SPOCs, Executive Leadership Team)
  • Reliable & skilled functional teams involved in strategic business roadmaps

Innovation player:

  • Technology watching activities
  • Expertise on emerging technologies with ability to deliver Proof of Concepts
  • Pro-active innovation investigations on market products and best practices


The IS&T operating model is also driven by 4 key principles:

  • Standardize business processes
  • Address regional priorities
  • Improve IS&T cost variability and efficiency
  • Leverage new technologies to bring value to the business



  • The IS&T Business Partner focuses on the business needs across transverse and extended ecosystem while maintaining global cost efficiency and customer satisfaction within the Region.
  • Be a strong solution architect that bridges the gap between business problems and technology solutions within Alstom.
  • Build a strong relationship with executive senior management in the Region to align and coordinate their respective strategies with transformation programs and ensure demand management.  This includes bids and tenders, contract support and local activities.
  • Stay connected with business and the regional/cluster IT Business Partner to manage expectations regarding SLA delivery, IT spend, and specific IT challenges in the region.
  • Communicating & representing global IS&T Strategy, understanding, supporting and enabling the Global Digital Business Transformation program of the company.  
  • IS&T Transversal projects delivery with multi stakeholder's alignment.  Collaborate with project teams when needed to ensure timely delivery and quality of key project deliverables in the region.
  • Drive the team to act as a change agent at the local sites to drive and enforce IT policies and guidelines.
  • Participate in the change management efforts for implementation of policy changes, projects and/or transformation to the Alstom end-user or local infrastructure environment
  • Help improve adherence global IT standards and processes and help adapt global procedures to specific local requirements when needed
  • Be flexible for local needs but manage global processes, also remain available on-call for local emergency situations at times.



  • Graduated with a bachelor’s degree in Engineering, Science or Technology,
  • Should have at between 5 and 10 years of experience in IT, preferably in areas like strategic partnering with executive level teams
  • Strong communication, general management and people management skills.
  • Have participated in ERP implementation and/or program.  SAP knowledge preferred.
  • Demonstrates strong overall understanding of business processes to support functional workstreams through the IS&T landscape; ie:  Engineering, Manufacturing, Sourcing, Supply Chain, HR, MMIS…
  • Should have sound understanding and relevant experience in managing ITIL processes and framework, IS&T tools, hardware, software and practices in order to effectively implement and support IT and End User Community.
  • Ability to collaborate, influence and motivate cross-functional teams
  • Ability and flexibility to adapt to change, including shifting and competing priorities
  • Demonstrate a strong customer, quality, cost and delivery focus
  • Demonstrate collaborative work approach with strong abilities in relationship management
  • Fluent in English, the candidate should be able to work with autonomy in a multi-cultural environment and ready to face the challenges that Alstom has to offer.
  • Some travels across North America will be required 


Alstom offers competitive salaries, an excellent benefits package, and flexible work options, as well as a uniquely diverse and unified team of professionals.  Our culture supports an environment where employees can continuously learn and gain professional growth through education, exciting projects and career mobility.  Alstom recognizes your achievements and excellent performance through various performance incentive, recognition and reward programs.  Our commitment is to you, the employee. Come work in an environment that is driven by integrity, innovation and visionary thinking.  Make the switch to a new track and join Alstom today! 


All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Alstom is a drug-free workplace.


This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.


Accommodations for Applicants with Disabilities

Alstom provides reasonable accommodations and/or assistance to applicants with disabilities and disabled veterans (including but not limited to other protected veterans and individuals with known physical and mental limitations).  If you need a reasonable accommodation/assistance for any part of the application and/or hiring process, please contact Alstom’s Recruiting Department at (please use“Accommodation Request” as the subject line). 

Nearest Major Market: Philadelphia

Job Segment: Solution Architect, Supply Chain, Information Systems, Developer, Supply, Operations, Technology

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