Claims Manager

Date: 09-Aug-2019

Location: Riyadh, 01, Saudi Arabia

Company: Alstom

The future of transportation is already here. 
Alstom, with recorded sales of 7.3 billion in the 2016/17 fiscal year, is the world leader in integrated transport systems and continues to push the boundaries of innovation & digital solutions for transportation systems and e-mobility.  We are at the forefront of providing sustainable modes of transport with the largest range of rail solutions in the market.  Headquartered in France, we are present in over 60 countries and today employ 32,800 people worldwide. 
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Purpose of the Job: The Claims Manager provides active support to the project in the claims management activity using his or her expertise, necessary tools, reporting, and guidance in order to prevent potential claims, to defend and / or execute entitlement on behalf of Alstom under the contract agreements in accordance with the Contracts, Claims and Insurance Management Manual (CCIM).


Organisational Reporting

Hierarchically and functionally to the Senior Contract Manager.

Key Network & Links

Internal: Contract Managers, Claims specialist, Legal and in-house lawyers, Project management and team members, Sourcing .

External: Other contractors, Consortium partners, law firms, insurance brokers, customers representatives, subcontractors etc.


Timely processing of project claim requests, Extension of Time (EoT), variations, contract amendment and claim files preparation analysis, validation, building, documenting, follow-up and negotiation of claims.

Ensure success of claims and positive key performance indicators

Agreed deliverables to be on time.

Trust Team Action.


People : Claims specialist

Relationship with contract/project team members, peers, other functional members





Scope of the role and responsibilities:

  • To advise and build a Contracts and Claims strategy
  • Forensic claims research, development and compiling (including writing Narrative(s))
  • Develop and produce any project specific process and way of working for claims management
  • Dispute settlement and any other claim management activities required.
  • Timely issuance of notices to the customer or its representative,
  • Advice on specific issues and claims activities
  • Reviewing of claims files from or against the company
  • Preparing claims files (incl. delay analysis and quantum with the support of other team members)
  • Reporting on claims activity to the project and legal and Contract management
  • Provide training on claims to project management and contract management community
  • Ensure application of CCIM and Alstom governance
  • Responsible for maintaining good records and retention of documents in accordance with Alstom policy
  • Anticipate events and risks associated with the claim management activity; propose various counter-strategies and commercial solutions to keep the situation under control.
  • Work closely with the Project Contract Managers on the Riyadh Project to mitigate risks and leverage opportunities
  • Provide at any time, on Management demand, a reliable and understandable contractual and commercial analysis of the project


Candidate Requirements


Educational Requirements / Knowledge / Experience

  • Legal / Contract Management / Commercial degree or Engineer degree with knowledge gained in contractual matters
  • Min of 10 years’ experience performing Claims management
  • Good knowledge and understanding of the planning tool P6 and delay analysis
  • Advantage for candidates with professional experiences in Middle East / South Africa claims management for civil/construction projects (preferably on railway projects) or engineering projects in Power, oil or gas industry
  • Familiar with international contracts and negotiation of claims
  • Knowledge of the Project, Operations and Legal and Compliance organisation
  • Knowledge of the operations organisations and the support function organisation involved in claims
  • Knowledge of applicable contract law, theories of entitlement, and delay analysis and extensions of time
  • Excellent writing skills and fluent in English
  • Good communication skills


Behavioural Skills / Competencies   

  • Strong personality, autonomous, having a persuasive attitude and reliable
  • Excellent communication and analytical skills, system minded demonstrating best practice.
  • Rigorous for detail and strong ability to follow through actions to delivery
    • Provides early warnings as soon as unforeseen problems arise, to ensure timely corrective action can be taken
  • Natural instinct capable for identifying issues
    • Identifies critical tasks & issues and takes action to ensure execution, delivery and follow-up
  • Ability to interface and influence other Contractors, customer and Civil Contractors.
    • Approach discussions/negotiations with the objective of achieving a win-win outcome.
    • Ability to communicate at different levels
    • Communicates with transparency: Delivers clear messages
  • Team oriented with the ability to work independently
    • Creates an environment where individuals actively take initiative and ownership
    • Delegates, provides encouragement and support to people in accepting responsibility with accountability


Technical Skills & Competencies

  • Excellent Microsoft Office, presentation, MS Visio, MS Excel, P6 & MS planning tool skills



Alstom is committed to create a diverse & international working environment,  that reflects the future of our industry, our clients and end-users.  As an employee, you will have a unique opportunity to continue to build your career and directly contribute to the expanding growth of the global transport industry

Job Type:​Experienced​

Job Segment: Manager, Project Manager, R&D, Management, Research, Technology

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