Fleet Support Center Officer

Req ID: 508850

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Fleet Support Center Officer in Ridderkerk, Netherlands we’re looking for?

Your future role

Take on a new challenge and apply your data-driven and technical expertise in a cutting-edge field. You’ll work alongside a dynamic and collaborative team of professionals.

You'll play a crucial role in improving the performance of trains, trams, metros, and locomotives by leveraging data to enhance efficiency and reliability. Day-to-day, you’ll work closely with teams across the business (including Customer Maintenance Teams, System Engineering, and Product Introduction), maintain and optimize our digital toolsets, and enhance the availability of customer fleets through innovative solutions.

You’ll specifically take care of managing the Alstom digital data infrastructure and creating service orders for customers, but also monitoring real-time data flows and identifying optimization opportunities for customers.

We’ll look to you for:

• Creating and communicating service orders and other relevant updates to customers

• Being the first line of communication for internal and external customers

• Implementing, monitoring, and updating the Rule engine in HealthHub™

• Translating technical specifications into actionable solutions using Alstom’s digital toolset

• Ensuring the optimal application of Alstom’s digital tools

• Monitoring and acting on disruptions impacting data availability

• Identifying new data-driven opportunities and optimization for customers

• Defining standard rules to analyze vehicle diagnostic data

• Participating in critical task forces dedicated to troubleshooting

• Contributing to continuous improvement through standardization and process optimization

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Bachelor’s degree in business ICT, business administration, engineering, or data science management

• Experience or understanding of data retrieval, elaboration, and analysis

• Knowledge of data modeling, algorithm development, and predictive analytics

• Familiarity with PowerBI, Tableau, and advanced Excel skills

• Programming skills in SQL, Python, or R Studio

• Strong customer-centric mindset and ability to translate customer needs into data-driven solutions

• Proactive approach with flexibility and adaptability to challenges

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges, and a long-term career free from monotonous routines

• Work with new security standards for rail signalling

• Collaborate with transverse teams and supportive colleagues

• Contribute to innovative projects that make a real impact

• Utilise our inclusive and forward-thinking working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development through award-winning learning programs

• Progress towards leadership roles or specialized technical positions

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We’re committed to creating an inclusive workplace for everyone.