Customer Service Manager

Req ID: 490954

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Customer Service Manager in Ridderkerk we’re looking for?

Your future role

Take on a new challenge and apply your customer relationship management expertise in a cutting-edge field. You’ll work alongside dynamic and collaborative teammates.

You'll play a key role in improving customer experience and delivering commercial plans for Parts, Repairs, and Overhaul. Day-to-day, you’ll work closely with teams across the business, including Business Development, Sales, Tender/Bid Management, Customer Directors, Operations, Engineering, Procurement, Supply Chain, Quality, and Finance. You'll also lead customer communication and drive continuous improvement actions in alignment with the APSYS roadmap.

You’ll specifically take care of managing customer inquiries, orders, returns, and complaints, but also ensure the adoption of innovative tools like SAP/GSI and PartsFolio to improve service delivery.

We’ll look to you for:

• Leading customer communication with relevant stakeholders for critical items

• Defining pricing tactics for the country/cluster

• Driving timely and compliant cost inputs from suppliers

• Hosting performance reviews with Customer Service teams and implementing improvement actions

• Enhancing understanding of customer needs and identifying opportunities for long-term agreements

• Promoting the use of e-commerce solutions for public parts catalogues and onboarding new customers

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Graduation in Business Administration or comparable education

• Fluency in English and local language (desirable) skills matching the customer portfolio

• Solid experience in Customer Service

• Experience in people management

• Knowledge of SAP Sales Delivery module

• Customer delivery performance management expertise

• Strong customer relationship management skills

• Basic understanding of inventory management, material planning techniques, and industrial planning

Things you’ll enjoy Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines

• Work with new security standards for rail signalling

• Collaborate with transverse teams and helpful colleagues

• Contribute to innovative projects

• Utilise our inclusive and dynamic working environment

• Steer your career in whatever direction you choose across functions and countries

• Benefit from our investment in your development, through award-winning learning

• Progress towards leadership opportunities in Customer Service or other areas

• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage 

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.